Wireless Media Lab

Conducts some of the industry’s most extensive testing of how consumers use mobile services and applications, including browsing, media and messaging, context awareness and convergence.

September 21, 2012 17:38 pbrown

Today saw the launch of the Apple iPhone 5, the first device to feature Apple's new mapping application pre-installed. However, iOS 6 was released for other Apple devices a few days earlier, and when installed, replaced Google Maps with Apple's new mapping application.

iOS 6 maps brings new features to the iPhone, including turn-by-turn navigation. While there have been many positive experience reported on iOS 6 Maps, there have also been a significant volume of criticism in the press and on social media sites of missing towns, poorly rendered imaging, inaccurate routing and out of date information. A blog has even been set up where users can take a screen shot of such issues - The Amazing iOS 6 Maps (The Apple iOS 6 Maps are Amazing. Not.)

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Source: http://theamazingios6maps.tumblr.com/post/31927907199/left-apple-map-on-iphone-4s-right-google-map-on

SA research has found that maps and navigation are one of the most used features by smartphone users. 66% of iPhone users in the US and Western Europe report using maps on their phone on a weekly basis. Users also place a high value on a map/navigation application compared to other apps.

So what are the alternatives? There are many map and navigation applications available to download to the iPhone, although not the one they are familiar with - Google Maps - which they can now only access via the iPhone's web browser. However, the well-known and well-trusted navigation apps generally come with a hefty price tag.

Switching to another platform is also an option. Nokia has invested heavily in mapping, and both Nokia Maps and Nokia Drive on the Lumia series of devices provide an excellent experience, including indoor maps. Android also provides a viable alternative through embedded Google Maps which supports the turn-by-turn navigation and street view functions that iPhone users are familiar with.

However, our recent research into consumer attachment to the mobile platform of their choice suggests that dissatisfaction with specific features - even those as important and valued as mapping - is unlikely by itself to drive more than a few iOS devotees to switch to a new platform due to their concerns about losing access to apps and content associated with their current device and the requirement to learn a new, unfamiliar UI.

In the short-term the implementation of turn-by-turn navigation is being overshadowed by mapping glitches and backlash regarding features that are no longer supported. In the long run, Apple will address these issues and the current outcry will be largely forgotten. What the company will gain is control over its own map app, which will allow it to provide deeper location integration and more compelling location services.

- Paul Brown


September 7, 2010 20:02 knolan

There has been a great deal of speculation in the press recently that Google is in talks with major music labels about launching a cloud based rival to iTunes. Latest research from Strategy Analytics Wireless Media Lab suggests that such a service could provide a compelling solution that meets virtually all consumer needs for a mobile music service.

Our research found that consumers want to have access to all of their music while on the go, but current side-loaded solutions don’t totally meet their needs.

  • These solutions require users to manually synchronize their devices each time they buy new content. Consumers really want to be able to supplement their music collection while mobile, but they don’t expect to pay a premium for this convenience.

  • Also, they told us that streaming services such as Pandora and Slacker are appealing because they provide a convenient way for them to access music on the go, but they really want to be able to play specific songs of their choice.

However, while consumers consider the convenience of cloud based music services to be appealing, having the ability to synchronize tracks and playlists for offline consumption, as offered by Spotify Premium, is also an important feature.

If it does all of these things, and if the music catalog is suitably broad, we believe that Google Music could be the just the compelling solution to provide a shot in the arm of mobile music services.

Further insights into meeting consumer needs and providing a superior mobile music solution can be found in this recent Wireless Media Lab report


November 20, 2009 14:11 pbrown

Strategy Analytics has found that Facebook and Google are the brands that users most want to have on their mobile phone in 2009. Personalized content and services are more desirable than media brands, with Yahoo! rated highly in the USA and UK, while MapQuest and Weather.com in the US and MSN in the UK both received strong interest from respondents. When it comes to television channels, US respondents show strong interest in FOX, Comedy Central and HBO, while BBC1 and Sky Movies are the most desired UK channels. The top five most desired brands in each country were:

US       UK
1. Google 2. Facebook 3. Yahoo! 4. MapQuest 5. Weather.com       1. Facebook 2. Google 3. MSN 4. YouTube 5. Yahoo!
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WML clients can view the full report, Facebook and Google Most Desired Brands for Mobile. Paul Brown