AUTOMOTIVE MULTIMEDIA AND COMMUNICATIONS

Detailed system and semiconductor demand analysis for in-vehicle infotainment, telematics and vehicle-device connectivity features.

November 2, 2010 20:11 rlanctot
Nuance’s Automotive Summit, which took place in Detroit last week, highlighted the leadership position Nuance and one of its most prominent customers, Ford Motor Company, now command in the area of automotive interfaces. While battles may continue to be fought over voice, touch, haptic, and other in-vehicle interfaces, these two companies are positioned at the vortex of the debate leading the charge to develop and deliver safe vehicle interfaces and redefining the automotive branding process. The assumption of this leadership mantle occurs at a time when car makers and their suppliers have been running for cover under heavy fire from regulatory powers in Washington, DC. And the Feds have taken on the added support of lobbying groups and some research organizations. The Federal government’s regulatory arm has stepped into the roadway seeking – like a speed-gun wielding traffic officer – to impede the industry’s headlong advance toward connectivity and smartphone integration in cars. Car makers and the supplier community, by and large, have taken one of two courses. Most have remained silent on the issue of the day – driver distraction – hoping it will either go away or that some white knight, such as the Alliance for Automobile Manufacturers or some other group will calm the waters for them. Others, such as General Motors’ OnStar division, Volkswagen, and QNX have chosen to hit the accelerator. In recent weeks, OnStar has announced its plans to enable Facebook connectivity in the car. Volkswagen and QNX have posted YouTube videos showing early executions of terminal mode smartphone connectivity. These videos show all forms of smartphone images displayed in-dash with no context – ie. no discrimination between what will and won’t be accessible when the vehicle is in motion. In contrast, Ford has been reaching out to regulatory authorities on multiple fronts. The very same week OnStar was announcing Facebook connectivity, Ford representatives – together with Nuance executives – were meeting on Capitol Hill in Washington with legislators explaining the state of the art in voice-based in-vehicle interfaces. Prior to this outreach effort, which is ongoing for both legislators and regulators within the Department of Transportation’s National Highway Traffic Safety Administration, Ford also responded to complaints from the DOT’s now-famous director, Ray LaHood, and altered some of its advertising imaging and messaging. This was LaHood’s first missile fired across the bow of Ford’s Sync interface. The advertising messages are critical. Both Ford and OnStar are running some of the most highly visible television ad campaigns in the U.S. showing off their in-vehicle systems – at a time when both firms are fighting their way out of the steep sales decline of 2009. It is absolutely essential that both companies communicate effectively with so much unwanted attention being focused on these systems and with important sales and market share on the line. OnStar bears the added burden of embedded telematics industry leadership. No other auto maker has taken the embedded telematics approach as far as OnStar which now, after 15 years, has nearly six million subscribers. But with diminished vehicle sales and a virtually unchanged renewal rate, OnStar is facing a potential erosion of its subscriber base. In spite of all it has done to offer compelling solutions to consumers, the company now feels pressure to do more to boost its subscription renewal rates. The company is also swimming against a strong demographic current as GM’s historical customer base has aged. The company is clearly looking to OnStar to not only maintain its previous status as a profitable division by maintaining and adding to its existing subscriber base, but also as a potential source of demographic stimulus to reach out to younger car buyers. GM is not alone in reaching out to younger buyers. Almost every car maker is in a perennial campaign to tap into the next generation of car buyers. And with smartphone purchasing demographics corresponding with this target market, the smartphone connectivity proposition has become essential. (GM and OnStar are somewhat limited by the current vehicle offering which lacks for a robust line-up of small cars targeted toward a younger demographic.) The advertising targets can hardly be missed in the existing television spots which show young people interacting with OnStar systems to obtain location or vehicle information. (A minor pet peeve of this analyst is that it seems that not all these young people, even when they are in the front seat, are seatbelted in the ads – but company executives insist they are all safely secured.) The OnStar television campaign dovetails nicely with GM’s parallel social networking marketing initiatives on Facebook, Twitter and other Web-based communication channels. The smartphone application for controlling vehicle functions and accessing vehicle data on the Chevrolet Volt is another manifestation of these efforts. What is lost in this campaign, though, is the rock solid safety and security message that brought OnStar to this industry leadership position in the first place. Ford has also been youth-oriented in its embrace of connectivity technology. Ford’s ads emphasize the safe use of technology in cars using voice interfacing technology. Watching these ads as a participant in the industry is mesmerizing given the degree of focus on the human machine interface in the car. (While this analyst would prefer the driver not touch the display while the vehicle is in motion, Ford has made clear its adherence to AAM guidelines and the limitations of this functionality in a moving vehicle.) What OnStar and Ford both realize is the need to reach out to younger car buyers. The key motivator here is the need to provide for smartphone connectivity, both for safety and functionality. Younger smartphone, and car, buyers are primary targets for location-aware applications ranging from traffic and navigation to social networking, according to Strategy Analytics research. The drive to connect smartphones is behind the enthusiasm for Nokia’s Terminal Mode initiative along with Apple’s iPod Out, Delphi’s D-Connect, Ford’s AppLink and similar solutions. But only Ford has stepped to the forefront with a vision and implementation of a walled garden-type approach to application deployment. There is a recognition in the industry of the appeal of both smartphone connectivity and application deployment. Ford talks about the beamed in, brought in and built-in strategies for delivering content, applications and services, but the underlying philosophy is control. The power of the Ford solution lies in five value propositions: Distraction mitigation: The voice-based interface minimizes eyes-off-the road time. Demographic targeting: The smartphone interface appeals to social networking young people. Future proofing: The Microsoft-based platform allows for application development and deployment thereby enhancing the value of the solution over the life of the vehicle. Subscription anxiety: The connectivity solution allows the consumer to defer the subscription decision and places the burden of data transport on the consumer’s existing wireless subscription. Branded HMI statement: Ford IS Sync. Ford IS MyFord Touch. The interface has become the brand. A new era in the automotive industry has arrived. At last week’s Automotive Summit, Nuance emphasized all of these points. Whether the solution being shown was the company’s touchpad character recognition, hybrid on-board/off-board speech recognition, enhanced echo cancellation/noise reduction, or focused search all were targeted at reducing distraction while providing a branding pallet for car makers and their suppliers. Presenters at the event, including Nuance executives and partners, pointed to research demonstrating the efficacy of voice and touch interfaces for specific types of tasks. Presenters raised questions regarding interfaces such as BMW’s i-Drive and touch screens generally, favoring voice and console-mounted touchpads (ie. the Audi A8). The consensus opinion appeared to be that touchscreens will survive, thanks in part to Ford’s success in proving the value of the solution. On the other hand, i-Drive-like interfaces will likely continue to come under fire as what one executive described as a “linear keyboard.” Now more than ever, though, rigorous research is being applied to weigh critical HMI decisions and eyes off the road time is more than ever a deciding factor. Conclusions: The next step in the process of realizing the potential of smartphone integration is enabling application downloads. Several solutions have been proposed including: Direct handset display: Nokia Terminal Mode approach. Walled garden: Ford application deployment approach. Application validation: Delphi et. al. provide application validation. Single application: Handset application controlling access to all apps. App store validation: Apple, Blackberry et. al. provide application validation. Carrier validation: See above. What is likely to emerge is a hybrid of on-board/off-board application control shared between the vehicle and the mobile device within the context of an OEM’s walled garden. When available, server resources will assist with application functionality such as search or streaming data or content. But regardless of the source of data or service, the entire solution on-board and off-board will be encompassed by the OEM’s walled garden. The vehicle and data security associated with OEM control will increasingly be non-negotiable. Challenges to this ecosystem are already emerging as application developer candidates for the Ford platform are expressing frustration with the process of putting the Ford software developer kit to work. Ford is seen as slow to respond to developer needs, a problem that is not expected to be resolved soon. OEMs will never be able to move at developer speeds especially where vehicle safety, security and integrity are at stake. So, new voice-based interfaces and Bluetooth wireless connections have enabled a new branding proposition in the industry coinciding with growing demand for safe mobile phone connections, a youth-oriented demographic outreach (particularly in compact car segments), and the need to future proof cars to keep up with consumer electronics market advances. More than ever cars are defined by their human machine connections. Ford and Nuance have much for which to be thankful and many of those thanks ought to be directed to Ray LaHood in the Department of Transportation. Much as most industry executives are want to complain and criticize the DOT for its single-minded anti-distracted driving campaign (when drunk drivers are actually responsible for more damage), the effort has focused consumers on their risky behaviors, opened the door to creative solutions, and stimulated demand following the industry’s worst ever downturn. Additional insight: http://bit.ly/c0OLhT - Consumer Implications for Smartphone-Vehicle Connectivity  - Chris Schreiner - Automotive Consumer Insights http://tinyurl.com/34hidb5 - Smartphone Market Evolution and the Automotive Opportunity Implications - Mark Fitzgerald - Automotive Multimedia and Communications Service http://tinyurl.com/2qx88eo - Automotive Connectivity: Beyond Bluetooth Solutions - Mark Fitzgerald - Automotive Multimedia and Communications Service http://bit.ly/c1nvTq - Consumer Interest High for Connected Safety and Security Services - Chris Schreiner - Automotive Consumer Insights http://bit.ly/aGJHDj - Smartphone Market Evolution and the Automotive Opportunity Implications -Fitzgerald - Automotive Multimedia & Communications

May 19, 2010 20:05 rlanctot
Cypress Semiconductor’s announcement of the availability of automotive qualified TrueTouch capacitive touchscreens and LIN capable CapSense touch-sensing controllers promises a sea change in automotive console designs. While designers and engineers around the world continue to debate the relative merits of touch screens vs. voice, steering wheel and other interfaces, the advance of touch screen technology is rapidly settling the issue in favor of touch.Strategy Analytics analysis of the automotive and mobile device markets shows a steady shift in favor of touchscreens in multiple geographies. The reason for the movement is obvious given Strategy Analytics consumer research showing clear user acceptance and preference for touch screen technology. The industry is responding, however slowly. Another rationale for touch screen implementation is the greater flexibility for accessing applications and allowing a wider range of features and functions within those applications. The importance of the Cypress announcement needs to be considered in view of recent console designs and demonstrations as well as longer term industry trends. The BMW i-Drive, Audi MMI and other controller-type interfaces take advantage of the natural positioning of the right arm and hand on the center console. These configurations are designed to allow the primary LCD display be located as high in the dashboard as possible – far from the driver and NOT touch enabled. Of course, these interfaces allow for a broad simplification of the dashboard HMI configuration – with many fewer buttons and switches. The trouble is that controller-style interfaces still require too much checking of the screen to make selections or to move through multi-level menus. While the positioning of the screen is intended to reduce the change in focal length for the driver, it is not mitigating the inherent distraction. Tesla Motors, for one, is moving the touch screen closer to the driver and increasing its size to 14 inches and using a portrait configuration. Johnson Controls and Delphi have taken similar approaches in demonstration systems. But Delphi went one step further at the recent SAE event by positioning the display more or less in the console beneath where the driver’s arm will rest. By positioning a touch screen display in the console, the system removes the need for the controller interface completely. Some car makers are even combining a touchpad device – as in the case of Audi’s recent introduction able to recognize drawn characters – with a second display in the dash thereby providing some redundancy and/or a means of previewing inputs before they are selected. Delphi takes the concept a step further still by having a completely different HMI for when the vehicle is at rest vs. when it is in motion. In other words, different functions are available in the two different modes. (Smartphone applications, for example, are accessible when the vehicle is at rest.) As more consumers become increasingly familiar and comfortable with touch screens – rapidly proliferating in the mobile device segment thanks to the iPhone and Android-based devices – auto makers are finding greater acceptance for these interfaces in cars. Console-mounted touch screens will also enable easier access to a wider range of vehicle functions as well as location aware applications. With a touch-enabled display in the console, the driver will no longer have to reach out for the center stack. All applications and content will be right at the finger tips – again, with a second display mounted in the dash as a reference prior to making selections. Cypress may be the first, but will not likely be the last to bring capacitive touch technology to the automotive market. The advantages of wider design options, reduced distraction, enhanced functionality and potential cost savings mean that – well, resistance is futile. Cypress says the TrueTouch controllers are the industry’s first automotive-qualified capacitive touchscreen solution. The CY8C2x345 CapSense controllers pair analog resources with automotive industry standard LIN communication support, making the devices the ideal system controllers to interface with analog and capacitive touch-sensor inputs, and to control backlight LEDs and haptic actuators while communicating over the LIN bus. Cypress also announced that Grace Semiconductor in Shanghai, China has been qualified to fabricate automotive-grade CY8C2x345 CapSense controllers that adhere to the AEC-Q100 standard, ISO/TS 16949 quality management standard and Cypress’s Zero Defect manufacturing system. Cypress says its solutions are available in single-touch, multi-touch gesture and multi-touch all-point offerings and provide the ability to track multiple fingers simultaneously. The TrueTouch solutions are able to control screen sizes up to nine inches. They are designed for use in control panels, GPS and infotainment displays. Cypress says CapSense proximity sensing offers a detection range up to 25 cm, saving power by activating an interface only when needed. The devices are ideal for interior automotive applications such as audio, navigation, AC control and lighting control, as well as exterior applications such as trunk release and passive keyless-entry buttons, according to the company. The newly qualified CY8CTMG120 multi-touch gesture and CY8CTMA120 multi-touch all-point controllers are available for sampling in 56-pin QFN packages. The newly qualified CapSense products include the LIN-capable CY8C2x345 devices, available for sampling in A grade (-40C to 85C) in 28-pin SSOP packages with the 48-pin SSOP packages planned in Q3 2010. All products are expected to be in full production in Q3 2010. http://bit.ly/c1Qhxz - Benchmarking the Premium In-Vehicle Experience - Chris Schreiner – Automotive Consumer Insights http://bit.ly/cRLVkz - Automotive HMI: Voice Technology and Touch Screens Have Significant Lead - John Canali – Automotive Multimedia and Communications Service http://bit.ly/a9aEgu - Chinese OEMs: Rapid Advance In Quality Bodes Well For Automotive Electronics - Kevin Mak - Automotive Electronics Service http://bit.ly/ceBUCY - Vehicle Entertainment and Navigation User Evaluation: 2010 Lexus LS460 - Chris Schreiner - Automotive Consumer Insights

April 20, 2010 13:04 rlanctot
Just as companies such as Delphi, Nokia and Apple are enabling in-vehicle HMI control of smartphone applications, Ford Motor Company is turning interface implementation up a notch with its new Sync AppLink, which will allow voice control of Android and BlackBerry smartphone apps. Sync AppLink will be available as a downloadable software program on the 2011 Fiesta, due later this year. The launch will test the limits of in-vehicle HMI technology for enabling safe access to social networking applications. Reading text messages or emails and responding with predetermined messages has already been enabled in Ford vehicles, but demonstrations of OpenBeak, which allows steering wheel controls to scroll through Twitter messages, suggest a more potentially distracting proposition though safer than using the mobile device's own voice controls or touchscreen. First demonstrated at the Consumer Electronics Show in January of this year, AppLink will enable voice control of the Pandora music service, Stitcher Internet radio content manager and Orangatame’s OpenBeak Twitter interface. Ford is simultaneously launching its Mobile Application Developer Network (www.syncmyride.com/developer) for enabling the development of Sync-enabled applications. Ford says it will introduce AppLink on all Sync-equipped vehicles next year, as well as provide interoperability with the iPhone and other smartphones. The company also says updated versions of each app, incorporating the Sync application programming interface (API), will be available through Android Market and BlackBerry App World for customers to download. Ford’s delivery platform, therefore, includes both its own syncmyride.com Website and the handset maker app stores. Ford says that as Sync-enabled versions of existing apps are released into the app stores, users will be prompted to download the latest version upon connection. Ford’s strategy clearly indicates that the company will handle the certification of application for use with Sync even if it is not the creator of all of the applications. While Ford’s 2M vehicle addressable user population is the largest in the automotive industry, the launch of developer support will be the ultimate test of Ford’s ability to attract third parties to its platform. Ford says interested developers can submit innovative ideas, and sign up for the latest information and news about the Sync application programming interface (API) and software development kit (SDK). The package will allow developers to modify existing applications and create all-new apps that can successfully interface with Sync. Ford says it is completing beta-testing on the SDK. Once beta-testing is complete, a broader release of the development tools is planned for later this year. The company says one of its development partners created a Sync-enabled version of its app just three days after receiving the development tools. Conspicuously missing from the Ford announcement is a provision for safe operation or more limited use of a smartphone in a vehicle. The recent CTIA show in Las Vegas highlighted a range of applications intended to restrict or modify smartphone usage in a moving vehicle. Ford may want to consider fast-tracking one of these applications in deference to concerns expressed in Washington. Ford has embraced the anti-distracted driving messages emanating from the National Highway Traffic Safety Administration. Ford’s 911 Assist application actually received an early endorsement from the National Emergency Number Association (NENA). But whether this new applications will be blessed by government safety authorities remains to be seen. According to a report in USNews, NHTSA director Ray LaHood contacted Ford CEO Alan Mulally directly to have a particular ad removed, which depicted what appeared to be a distracted driver using Ford's Sync (http://bit.ly/aTbVvv). Ford complied with the request, but USNEWS says LaHood is still opposed to the Ford Sync solution. Additional Insight: Nokia and RIM Push Into Automotive as 'Apps' Competition Mounts

http://bit.ly/cJ6dDF - #Ford’s Bite of the #Apple Shows One Path to Automotive #AppStore Success - Lanctot - blog - Strategy Analytics http://bit.ly/b9oVAt - CTIA 2010: Distraction Mitigating Apps on Display - Schreiner - Strategy Analytics

April 16, 2010 11:04 rlanctot
Delphi used the SAE 2010 World Congress event in Detroit this week to unveil D-Connect, its answer to Nokia’s terminal mode smartphone connectivity solution. D-Connect addresses an array of in-vehicle connectivity challenges – including automotive-oriented application stores - while defining a radical new vision of center stack architecture. The system architecture is described as being built around an Intel or ARM processor with a Linux kernel, common Linux packages, Genivi, ported device applications and, finally, an HMI layer. Availability of D-Connect is likely dependent on OEM adoption. For the U.S. market, its significance is its representation of Delphi’s vision of universal smartphone connectivity and arrives as the company emerges from Chapter 11. The D-Connect vision simultaneously provides center stack connectivity for any smartphone – reproducing the on-device display in its entirety on a large touchscreen display mounted in portrait mode – with separate interfaces for when the vehicle is static or in motion. When the vehicle is not moving, the display allows access to all the apps displayed on the device and allows the device to be manipulated and the apps to be accessed directly from the large display via touch or voice interface. The system was shown with a physical connection, though Delphi says the system will support Bluetooth, USB or Wi-Fi connectivity. The D-Connect vision includes Delphi’s announced intention to provide app store support. Delphi says it will certify applications to determine which will be accessible when the vehicle is in motion. When in motion, the separate HMI display will appear with large on-screen icons including “Voice Search,” “Navigation,” “View Maps,” and “Contacts.” The system appears to be positioned as an alternative to Nokia’s terminal mode, shown most recently at CeBit and at the Geneva Motor Show. Nokia’s solution similarly provides for vehicle HMI control of smartphone functions and is being developed by Nokia in conjunction with Tier Ones such as Harman, Magneti Marelli and Continental along with some OEMs. Both the Delphi and Nokia solutions are still in concept mode. The significance of the Delphi solution is magnified by its proposed use of a large portrait display in the center stack, its ability to be operating system and connectivity agnostic, its in-motion interface with app certification and its use of the Genivi operating system in conjunction with separate Linux packages. The use of Genivi and Linux is unique and represents the first demonstration of a complete solution based on the newly proposed automotive operating system. It also allows Delphi to define a new path to the much discussed in-car application store. As far as the app store is concerned, Delphi sees application downloads working strictly via the device and functioning through device connectivity – not through a direct download into the car. Delphi uses the Genivi operating system and other Linux-based applications, to interface to downloaded apps, but prefers to keep the applications themselves outside the center stack software environment. Delphi’s approach contrasts with Continental’s AutolinQ system, which brings Android into the center stack. D-Connect will connect with Android phones and applications but does not bring that code on-board.  To further build the D-Connect brand, Delphi has also chosen to name the actual phone application D-Connect.

April 6, 2010 15:04 rlanctot
Daimler has fulfilled the vision of replacing the traditional automotive head unit with the Apple iPhone. While some bloggers questioned the cost of the in-vehicle mounting device, which is yet to be announced in the U.S., the capabilities embedded in the device more than justify the price as well as validating Apple's design priorities. Apple's combination of touchscreen interface and consistent cross-generation hardware and software compatibility has created an automotive-friendly integration environment unmatched by RIM, among others. The touchscreen allows the iPhone to double as physical interface, with enlarged buttons for the automotive user, and the consistent architecture eases the usual automotive product lifecycle anxiety allowing Daimler to design the multifunction cradle. The iPhone integration for the smart developed by Daimler's Palo Alto Research Lab will arrive on the market in the U.S. and Europe during the second quarter. The application will be distributed via Apple's iTunes App Store, just as the Mercedes-Benz mbrace application is distributed. The corresponding smart Drive Kit cradle is an accessory which will be sold via the dealer networks - Penske in the U.S. and Mercedes-Benz in the Europe. The cost of the app in the US will be $9.99, which includes all infotainment features - including music and Internet radio access - except full navigation guidance and real-time traffic / fuel prices. The driver will still be able to see his or her position on a map on the device, which comes with Navteq maps. Also included is Bing off-board local search. The navigation upsell will be an in-app purchase for $49.99 which includes voice guided navigation plus traffic in the U.S. and Europe and fuel prices in the U.S. only. The smart Drive Kit does not yet have an announced price in the US, but in Europe will be 249 EUR + installation which may vary depending on whether it is being done on a new vehicle or as an aftermarket installation. The Kit is a combination of a cradle with hardmount next to the smart OE radio, integration harness to the radio, and an integration module providing: hands-free calling via external microphone and OE speakers, "smart" integration allowing the app to pre-empt the current audio source for navi prompts, as well as the ability to sense vehicle power to auto-save vehicle location for the Carfinder, and line-out audio integration for iPhone audio and charging. The positioning of the smart Drive Kit is quite different from mbrace and Mercedes has yet to announce a strategy to integrate this Daimler-developed solution either in the U.S. or Europe. But

March 25, 2010 16:03 rlanctot
The state of Maryland’s approval of a cellphone ban yesterday – by a slim 24-23 margin – perfectly encapsulated all that is both right and wrong with the current mobile phone ban hysteria. Will people be safer driving cars without mobile phones? Probably. Is it reasonable to ask people to use hands-free technology in the car? Definitely. Is the law enforceable? Maybe. Can all drivers be expected to completely give up mobile phone use in the car? No. The bigger issue, though, is that the objections to mobile phones in cars masks a movement opposed to an even wider array of emerging and existing automotive technologies and in-cabin interfaces. If the industry does not step forward to defend these technologies, consumers will lose and safety will suffer. This is a topic of legitimate concern given the federal interest in in-vehicle interfaces in both the U.S. and the European Union, among other geographies. Twenty states and the District of Columbia currently ban text messaging while driving and six states plus the District require hands-free devices. (Stricter laws are already in place in many European countries.) Advocates for the bill dragged out multiple statistical justifications for the legislation calling to mind the apocryphal phrase attributed to Samuel Clemens, among others: There are three kinds of lies: lies, damn lies and statistics. The Washington Post reported that the push to require hands-free devices is seen as a step toward an outright ban on cellphone use by drivers, a prohibition endorsed by the National Safety Council, which blames 1.4M crashes annually on drivers talking on their phones, according to the paper. The Post continues: “Two-thirds of drivers interviewed by AAA's Foundation for Traffic Safety said they thought hands-free cellphone use was less risky. But "scientific research shows that's simply not the case," said Fairley W. Mahlum of the foundation.” The article further cites a recent study by the Insurance Institute for Highway Safety that “found no declinen in collision rates” once states went hands-free. This leads to the argument surrounding the cognitive equivalence of talking on a mobile phone held to the ear or speaking over a hands-free system. Many experts argue that the two are equivalent, although a similar number disagree. Virginia Tech’s Transportation Institute has weighed in on the cognitive equivalence side finding no added safety in hands-free operation. The Post quotes Jonathan Adkins of the Governors Highway Safety Association: “There's no indication that hands-free is risk-free. You're still on the phone, you're still focused on the conversation, and you're still a distracted driver." The bill approved Wednesday by the Maryland Senate bans handheld use of cellphones except to begin or end a conversation. First-time offenders can be fined $40. Emergency calls would be exempt. Opponents took some of the teeth out of the legislation with a secondary enforcement requirement that prohibits a police officer from stopping a driver solely for using a mobile phone. The officer must have another reason for finding the driver at fault before enforcing the ban. The push to completely ban mobile phones in cars is real and is embodied in Oprah Winfrey’s NoPhoneZone campaign. Is the motivation legitimate? Sure it is. Lives are at stake. But I’d strongly argue against throwing the baby out with the bathwater. The supporters of an outright ban on mobile phones in cars have a larger agenda. They are not just opposed to Ford’s social media integration in cars. They also argue that the OnStar service, with its embedded phone, is too distracting. OnStar!? A recent statement from AAA of New York reflects this anti-technology philosophy: “Technology improvements and applications present a real double-edged sword for motorists. On one hand, improved driver interfaces for essential vehicle controls hold the potential to make driving safer. Voice-activated climate control systems, for example, can help keep motorists’ eyes on the road and hands on the steering wheel. “Applied irresponsibly, however, these technologies might actually make driver distraction worse by giving drivers access to even more non-driving activities (voice-driven e-mail and text messaging, for example) that draw their attention away from safe driving.  Safety concerns must be paramount when technology advances might encourage motorists to spend more time engaged in risky, non-essential tasks like talking on the phone or sending e-mails via voice recognition software. Technology applications that introduce new distractions for drivers work at cross purposes with the many positive things automotive engineers have done for safety. “We’ve seen auto manufacturers miss the mark before with improvements that weren’t really improvements. For example, more than twenty years ago a manufacturer made some models with a touch screen control panel that required drivers to look at the screen to change the radio station or adjust the heat. More recently, another manufacturer’s “all in one” vehicle control system was widely criticized for the visual and mental distraction involved in controlling temperature, radio, navigation, and phone using one knob, several buttons, and a display screen. We must make sure that one step forward in the name of convenience doesn’t take safety two steps backward.” It’s true that we ought to make sure we continue to move forward. But moving forward means embracing technology and harnessing its power to improve safety and convenience in the car. Based on the AAA statement the touchscreen, the iDrive and a host of other innovations might be banned. But why? People can change radio stations today with voice commands as opposed to reaching out for a knob while calibrating the movement of a needle across a dimly lit display. To return to the matter of safe operation of a phone in a vehicle, multiple solutions have been introduced that leverage technology to control mobile phone use in the car including DriveSafe.ly, SafeReader, tXtBlocker, and Auto TxtBak. But most of these applications lack the policy management elements of a ZoomSafer – which allows for the disabling of phone functions while in a moving vehicle. In fact, Zoomsafer's Voicemate has application in both consumer and commercial applications for monitoring, managing or controling driver use of connected devices. The solution recognizes the need for access to connected devices and provides the means for facilitating safe uses. Zoomsafer is offering a technology solution to a technology problem, but it is just one example. New solutions using new interfaces will help the industry steer its way through the challenge of enabling communication in a vehicle. Voice, touch, haptic, gesture, facial recognition, sensor inputs and fusion-based technologies that process all of these inputs are how enhanced safety will be achieved.

March 19, 2010 19:03 rlanctot
In the new Roman Polanski movie “Ghost Writer” there is a scene which perfectly captures the cultural divide between the U.S. and Europe over in-vehicle human machine interfaces. The lead character, played by Ewan MacGregor, enters a BMW X5 and is verbally greeted by the ConnectedDrive system. The system has stored the last route driven by the vehicle and proceeds to attempt to navigate to that destination. The MacGregor character tries futilely to terminate the navigation by touching the screen.* Aye, there’s the rub, or maybe I should say, there’s the smudge. European HMI mavens are almost universally opposed to the touchscreen, although some cracks in the wall of resistance to touch interfaces have appeared in recent years – most notably at Volkswagen. BMW, Audi and Mercedes Benz, however, remain in the haptic camp and announcements at the recent Geneva Motor Show reinforced their stance. Audi introduced gesture recognition enhancements to its HMI, Mercedes showed a gesture recognition interface enhanced with a camera and BMW showed a toggle interface for managing its new Mini iPhone integration. Following Geneva, Audi provided an elaborate defense – or maybe I should say explanation - of its MMI approach at the Nuance Automotive Usability Forum (http://bit.ly/c6omG2). In its consumer studies, Audi found “track deviation” during testing to be most severe for touchscreen interfaces, followed closely by “turn push knob” devices. Touchpad technology, normally situated at the front of the console under the driver’s right hand, had minimal deviation. Additionally, Audi found that “eyes off the road time” was at least twice as much for the “turn push knob” type of interface for actions including “input of destination” and “dial a number.” Audi performed a further analysis of driver assessments of interfaces before and after using them and found a positive assessment of touschscreen and negative assessment of touchpad prior to driving that was completely reversed, after driving, to negative for touchscreen and positive for touchpad. Conclusions from Audi’s global study included: “high potential of innovation for touchpad” (Germany); “simplicity in operation and handwriting recognition is convincing” (USA); and “high customer friendliness especially while driving through optimal position” (China). Audi’s conclusion: The input by touchpad surprises by its error robustness and exceeds clearly the expectations of our customers. Of course, as these conclusions were being expressed at Nuance’s voice-centric event, Audi proceeded to describe the ultimate automotive interface as a multimodal solution with robust speech recognition. It appears that everyone can agree about the importance of voice, but prying Americans away from their touchscreens will be a challenge. *A note on the BMW X5 appearance in "Ghost Story". The character who last drove the car the Ewan MacGregor character was driving is presumed to have made it to his destination and was on his way home when he met his demise. Therefore, the destination should not have automatically activated when the car was started. Trying to figure out how to terminate unwanted navigation assistance is one of the great conundrums facing the industry and drivers. So MacGregor’s hopeless poking of the navi screen represents a moment many people can identify with. And to think, all he had to do was press the “voice” button on the steering wheel, wait for the “beep,” and say: “Stop guidance.” Additional insights: Automotive Bluetooth: Profile Strategy Key to Infotainment Success - http://bit.ly/9NwxfC CES 2010: The Arrival of Converged Automotive Multimedia Products - http://bit.ly/baUnoV