AUTOMOTIVE MULTIMEDIA AND COMMUNICATIONS

Detailed system and semiconductor demand analysis for in-vehicle infotainment, telematics and vehicle-device connectivity features.

October 6, 2010 16:10 rlanctot
TomTom’s marketing machine was in overdrive last week with announcements of a new OEM relationship (Mazda) and advances with existing partners (Toyota, Renault), enhancements to its (European) market-leading traffic solution (HD Traffic) and a traffic manifesto. But undoing all that positive spin was the note that the company still wants to charge about $50/year for its Live Services. It looks like TomTom didn’t get the latest email about automotive value propositions. As connectivity comes to more vehicles, drivers (and passengers) will get more of their content and services from the “cloud.” What this means is that car makers will increasingly have in place systems for sending, receiving, processing and managing all types of vehicle data – the “back end.” (This is not unlike what is happening at your average NASCAR or Formula One event every weekend – without the parking space availability and Internet radio.) The value of this data is manifest to the car makers for better understanding the performance of their vehicles on the road as well as better understanding how consumers use and abuse their cars. The implications for cost avoidance, warranty and recall management are in the millions of dollars of savings. There is no immediate or obvious benefit to the driver. For this reason, this kind of vehicle connectivity ought to be free. (On the other hand, OnStar and others have demonstrated that people will pay for safety and security.) As more drivers shift to smartphones (with mandatory data plans) with access to a wide range of content and services, they will be less likely to pay for any service from the car (or PND) maker that is available for free (or for which they are already paying) via their mobile phone. So how is the industry (and TomTom) going to monetize all this connectivity? Enter the back end value proposition. Auto makers and Tier Ones have gotten the message and recognize that driver and passenger eyeballs and “click-throughs” have value. A driver asking for directions to a restaurant or movie has economic value. A system that knows the location of the driver has value. Beyond this, a system that is able to provide a broader “cloud” perspective of all location-related activity – including everything from prosaic traffic information to “heat” maps of gatherings of people, weather, etc. – has other value-add implications for drivers, passengers and roadway systems and public transportation overall. But in the short-term, vehicle related information for diagnostics, safety and entertainment take priority. Continental, Harman, Visteon, Delphi and Pioneer clearly understand this. All of these companies have introduced systems or platforms that seek to leverage vehicle location information for commercial opportunities. Even Best Buy’s connected PND delivered sponsored links in its Google Search. Unfortunately, Tier Ones face an uphill struggle in trying to get a piece of this action. The telematics eco-system consists mainly of a telematics service provider (ie. ATX), a carrier (ie. Sprint or Verizon) and a system integrator (ie. TCS). Each of these operators is interested in the other’s business – with the possible exception of the call center. (No one wants the call center hot potato – too much cost.) While the call center tends to be shunned, the data back end tends to be either misunderstood or underestimated. But the back end system is rapidly becoming the backbone of the system altering the competitive landscape. The power and influence of back end systems is visible to the consumer in the growing variety of free content and services via smartphones. Google probably has the largest back end system currently influencing developments in the automotive market. With its free navigation, traffic and search and an open source operating system, Google has rattled the industry mightily over the past two years. Carriers, meanwhile, are trying to fight there way in – not content to be simply white label suppliers of bandwidth. Among the carriers sniffing around the telematics back end opportunity are Verizon, Sprint, T-Mobile, Telenor, Orange, AT&T Mobility, Vodafone and Ericsson. All of these companies recognize that their servers are as valuable as their networks. Some of these companies fancy themselves Tier One players. At least three handset makers have the potential to rise to the Google challenge: Nokia, Apple and RIM. Like Google, Nokia is offering free navigation while also seeding the market with open source development tools (Qt), operating system softare (MeeGo) and smartphone connectivity technology (Terminal Mode). But Nokia remains ambivalent about the automotive opportunity. MeeGo is not ready for market and Ovi has not been designed for automotive opportunities. RIM brings a unique value proposition combining its smartphone system experience with its newly acquired QNX automotive expertise. RIM represents the most immediate threat to Google’s potential dominance in the automotive market because of its potential to deploy navigation and traffic applications (based on handset probe data) and its ability to monitor, manage and mine its network data traffic. Apple’s strength lies in its secure systems for managing commerce for downloading applications and enabling the purchase of content. For these reasons, Apple and RIM both have the scope and scale to add value to automotive opportunities. The massive giveaway of content and services by both Google and Nokia is a setup for capturing click-through traffic and back end processing opportunities for creating metrics and analytic output. Google already has the analytic tools in place, unlike Nokia. The current landscape for back end services is highly fragmented and includes companies such as TeleNav, Airbiquity, Hitachi, TeleCommunications Systems, Hughes Telematics, WirelessCar, Oracle and IBM, along with the previously mentioned wireless carriers, RIM and Apple. (Strangely, Microsoft seems to have disqualified itself – having disbanded its automotive business unit. The original vision defined by Microsoft at multiple industry events included integrating more and more Microsoft solutions such as Bing, Tellme, and Silverlight into automotive platforms, but the complete vision – including back end services – never materialized. The one exception to this no-show for Microsoft are the company's ongoing efforts to capitalize on the Bing search engine.) The value proposition of back end service providers revolves around secure management and processing of vehicle and driver data for applications ranging from vehicle performance and safety to content and infotainment and, ultimately, commerce opportunities. Neither OEMs nor Tier Ones are equipped to manage this opportunity and traditional telematics providers lack the scale. The lack of scale is one reason Airbiquity has partnered with Hitachi to service Nissan’s connectivity needs around the world. It is likely that companies such as Hughes and TeleNav will seek partnerships with larger integrators such as IBM or Oracle for the same reason. Nokia, like RIM, already has the scope and scale and like Apple already has the commerce platform (Ovi) but, unlike Apple, has done little beyond the introduction of terminal mode to optimize its offerings for automotive. TomTom is another player in need of a partner to provide the scope and scale necessary to compete in the connected space. The larger organizations that are able to monetize the connectivity proposition will force out smaller players dependent on subscription revenue. If TomTom can enhance its navigation and infotainment platform to include safety and security telematics, it will greatly improve its value proposition and the likelihood of building a devoted subscriber base. Conclusion Google and RIM are best positioned to leverage the back end data processing opportunity presented by the automotive industry. Google faces trepidation among potential OEM customers who are suspicious of the company’s motives and objectives. Google’s failure to validate its Android OS for automotive applications is another stumbling block. Nokia has discrete elements of a solution in place but so far lacks the commitment and execution to challenge either Google or RIM. Apple is a wild card player in a market that remains fragmented with the door open to new entrants. Microsoft's Bing search engine is another contender gaining traction, but, in the end, Microsoft is more of an arms supplier to the contesting parties. Winners in the battle for the back end will be those companies able to bring security and state-of-the-art analytics and commerce management to the automotive industry. Google knows analytics. RIM knows security and network management. It remains to be seen whether Nokia or some dark horse will step forward to challenge these two dominant players, but the race is on. Additional Insight: http://bit.ly/c0OLhT - Consumer Implications for Smartphone-Vehicle Connectivity  - Chris Schreiner - Automotive Consumer Insights http://bit.ly/c1nvTq - Consumer Interest High for Connected Safety and Security Services - Chris Schreiner - Automotive Consumer Insights http://bit.ly/aGJHDj - Smartphone Market Evolution and the Automotive Opportunity Implications -Fitzgerald - Automotive Multimedia & Communications

May 5, 2010 12:05 rlanctot

Telmap has flipped the switch on its direct to consumer smartphone navigation strategy shifting entirely to the white label approach the company has pursued for many years with operators. The company expects the new positioning to give it a competitive edge vis a vis Nokia and Google and vault it into a global leadership position.

 

Prospects were looking bleak for Telmap when industry heavyweights Google and Nokia began offering free navigation applications for smartphones. Google made the application available as a download for iPhones and, more recently, Android-based phones, while Nokia recently began including navigation on its handsets.

 

The Telmap strategy overturns both of these approaches by working through wireless operators, a strategy pursued by both TeleNav and Networks in Motion (now part of TeleCommunications Systems) in the U.S. But Telmap is taking the approach on the road with partners throughout Europe, Asia and Latin America.

 

Telmap is taking a three pronged approach providing:

 

1)      An off-board application with local search and navigation that can function with all operating systems;

2)      A location platform with APIs to facilitate the distribution of any and all location applictions;

3)      A Web-based application that allows for desktop management of location applications and synchronization with the phone.

 

The initial launch of the new positioning will manifest in O2 Germany delivering 30 handsets by the end of May all equipped with the Telmap technology. In fact, Telmap says it is already seeing 500-1000 new activations per day based on the new approach.

 

The white label is ideally suited to the shift, in Europe, to a bundled model for applications and services. Navigation is increasingly being provided at no charge, so the model has shifted to enabling different billing and payment methods for selling enhanced content and applications.

 

The white label strategy gives Telmap a strategic edge because it allows the operators to introduce a cross-platform solution that can be advertised and promoted across their entire handset line-up regardless of handset supplier or operating system. Telmap hopes operator support will help juice its subscriber base, which currently stands at approximately 1M in Europe and 1.5M globally.

 

And operators are keenly interested in exploiting the location opportunity because, thus far, the margins have been quite high, according to Telmap executives. To keep that revenue flowing, Telmap is enabling integration with ultra local content and services such as Coyote safety camera apps in France and road charging services in the U.K.

 

Additionally, the free Telmap application allows for premium upsells and a variety of booking and payment methods along with advertising. And by using the same platform across the entire line, operators retain control and customers can communicate and network with one another.

 

The gamble for Telmap is that the operator-centric approach will trump the Nokia handset-side approach and the Google app-store strategy. The concept of leveraging operator advertising and promotional support is a powerful one. Google tried to take its Nexus One handset directly to the market only to knuckle under to operators in the past week.

 

The strength of the strategy is reflected in the tight relationships between Networks in Motion/Verizon and TeleNav and AT&T/T-Mobile/Sprint in the U.S. These partners are working on additional enhancements to the navigation and location platform which is producing millions of subscribers and hundreds of millions in revenue.

 

From a branding standpoint, location applications will come to define and differentiate the operators and a cross-platform solution makes it much easier to leverage and control. The attraction of the Telmap approach is already apparent as the company touts among its operator supporters: Vodafone, O2 Telefonica, Orange Group, Singtel Group, IUSACell, Pelephone, Cellcom, Mobilcom, and Boost Mobile, among others.

 

Of course, tiny Telmap is taking on industry giants in Nokia and Google and regardless of the strength of its strategy lacks the brand awareness and marketing clout of either of these companies. But the shift away from a consumer direct strategy to white label is probably the last best chance for Telmap to move into the front rank of LBS market leaders. And the company is investing heavily in ultra-local tie ins across the many countries around the world where it competes.

 

Wild cards remain in the battle for dominance of the location aware marketplace. One such wild card is the creation of superior traffic information from probe data. Google’s initial efforts to convert Droid phone user data is beginning to get attention and RIM (following its QNX acquisition) is likely to be the next company to bring a probe-enhanced traffic service to the market. Nokia (Navteq) and Apple will likely be next leaving Telmap to ponder whether it can convert its operator relationships into a superior traffic solution of its own.

 

With the smartphone navigation market ruled as it is by a confluence of advancing technology and consumer preferences, only two things are certain: change and Telmap’s determination not to raise the white flag.

 

Further Insight:

 

http://bit.ly/cMw4f1 - Solid Q4 for PNDs, but 'Free' Navigation is Shaking Up Monetisation - John Canali – Automotive Multimedia and Communication Service

 

http://bit.ly/bMeg36 - Global Mobile Handset Navigation Forecast 2004-2014 - Nitesh Patel – Navigation and Location Opportunities

 

http://bit.ly/8Yo4U6 - Nokia & Google Shake Up $3.8 B Handset Navigation Market - Nitesh Patel – Navigation and Location Opportunities