Nuance’s Automotive Summit, which took place in Detroit last week, highlighted the leadership position Nuance and one of its most prominent customers, Ford Motor Company, now command in the area of automotive interfaces. While battles may continue to be fought over voice, touch, haptic, and other in-vehicle interfaces, these two companies are positioned at the vortex of the debate leading the charge to develop and deliver safe vehicle interfaces and redefining the automotive branding process. The assumption of this leadership mantle occurs at a time when car makers and their suppliers have been running for cover under heavy fire from regulatory powers in Washington, DC. And the Feds have taken on the added support of lobbying groups and some research organizations. The Federal government’s regulatory arm has stepped into the roadway seeking – like a speed-gun wielding traffic officer – to impede the industry’s headlong advance toward connectivity and smartphone integration in cars. Car makers and the supplier community, by and large, have taken one of two courses. Most have remained silent on the issue of the day – driver distraction – hoping it will either go away or that some white knight, such as the Alliance for Automobile Manufacturers or some other group will calm the waters for them. Others, such as General Motors’ OnStar division, Volkswagen, and QNX have chosen to hit the accelerator. In recent weeks, OnStar has announced its plans to enable Facebook connectivity in the car. Volkswagen and QNX have posted YouTube videos showing early executions of terminal mode smartphone connectivity. These videos show all forms of smartphone images displayed in-dash with no context – ie. no discrimination between what will and won’t be accessible when the vehicle is in motion. In contrast, Ford has been reaching out to regulatory authorities on multiple fronts. The very same week OnStar was announcing Facebook connectivity, Ford representatives – together with Nuance executives – were meeting on Capitol Hill in Washington with legislators explaining the state of the art in voice-based in-vehicle interfaces. Prior to this outreach effort, which is ongoing for both legislators and regulators within the Department of Transportation’s National Highway Traffic Safety Administration, Ford also responded to complaints from the DOT’s now-famous director, Ray LaHood, and altered some of its advertising imaging and messaging. This was LaHood’s first missile fired across the bow of Ford’s Sync interface. The advertising messages are critical. Both Ford and OnStar are running some of the most highly visible television ad campaigns in the U.S. showing off their in-vehicle systems – at a time when both firms are fighting their way out of the steep sales decline of 2009. It is absolutely essential that both companies communicate effectively with so much unwanted attention being focused on these systems and with important sales and market share on the line. OnStar bears the added burden of embedded telematics industry leadership. No other auto maker has taken the embedded telematics approach as far as OnStar which now, after 15 years, has nearly six million subscribers. But with diminished vehicle sales and a virtually unchanged renewal rate, OnStar is facing a potential erosion of its subscriber base. In spite of all it has done to offer compelling solutions to consumers, the company now feels pressure to do more to boost its subscription renewal rates. The company is also swimming against a strong demographic current as GM’s historical customer base has aged. The company is clearly looking to OnStar to not only maintain its previous status as a profitable division by maintaining and adding to its existing subscriber base, but also as a potential source of demographic stimulus to reach out to younger car buyers. GM is not alone in reaching out to younger buyers. Almost every car maker is in a perennial campaign to tap into the next generation of car buyers. And with smartphone purchasing demographics corresponding with this target market, the smartphone connectivity proposition has become essential. (GM and OnStar are somewhat limited by the current vehicle offering which lacks for a robust line-up of small cars targeted toward a younger demographic.) The advertising targets can hardly be missed in the existing television spots which show young people interacting with OnStar systems to obtain location or vehicle information. (A minor pet peeve of this analyst is that it seems that not all these young people, even when they are in the front seat, are seatbelted in the ads – but company executives insist they are all safely secured.) The OnStar television campaign dovetails nicely with GM’s parallel social networking marketing initiatives on Facebook, Twitter and other Web-based communication channels. The smartphone application for controlling vehicle functions and accessing vehicle data on the Chevrolet Volt is another manifestation of these efforts. What is lost in this campaign, though, is the rock solid safety and security message that brought OnStar to this industry leadership position in the first place. Ford has also been youth-oriented in its embrace of connectivity technology. Ford’s ads emphasize the safe use of technology in cars using voice interfacing technology. Watching these ads as a participant in the industry is mesmerizing given the degree of focus on the human machine interface in the car. (While this analyst would prefer the driver not touch the display while the vehicle is in motion, Ford has made clear its adherence to AAM guidelines and the limitations of this functionality in a moving vehicle.) What OnStar and Ford both realize is the need to reach out to younger car buyers. The key motivator here is the need to provide for smartphone connectivity, both for safety and functionality. Younger smartphone, and car, buyers are primary targets for location-aware applications ranging from traffic and navigation to social networking, according to Strategy Analytics research. The drive to connect smartphones is behind the enthusiasm for Nokia’s Terminal Mode initiative along with Apple’s iPod Out, Delphi’s D-Connect, Ford’s AppLink and similar solutions. But only Ford has stepped to the forefront with a vision and implementation of a walled garden-type approach to application deployment. There is a recognition in the industry of the appeal of both smartphone connectivity and application deployment. Ford talks about the beamed in, brought in and built-in strategies for delivering content, applications and services, but the underlying philosophy is control. The power of the Ford solution lies in five value propositions: Distraction mitigation: The voice-based interface minimizes eyes-off-the road time. Demographic targeting: The smartphone interface appeals to social networking young people. Future proofing: The Microsoft-based platform allows for application development and deployment thereby enhancing the value of the solution over the life of the vehicle. Subscription anxiety: The connectivity solution allows the consumer to defer the subscription decision and places the burden of data transport on the consumer’s existing wireless subscription. Branded HMI statement: Ford IS Sync. Ford IS MyFord Touch. The interface has become the brand. A new era in the automotive industry has arrived. At last week’s Automotive Summit, Nuance emphasized all of these points. Whether the solution being shown was the company’s touchpad character recognition, hybrid on-board/off-board speech recognition, enhanced echo cancellation/noise reduction, or focused search all were targeted at reducing distraction while providing a branding pallet for car makers and their suppliers. Presenters at the event, including Nuance executives and partners, pointed to research demonstrating the efficacy of voice and touch interfaces for specific types of tasks. Presenters raised questions regarding interfaces such as BMW’s i-Drive and touch screens generally, favoring voice and console-mounted touchpads (ie. the Audi A8). The consensus opinion appeared to be that touchscreens will survive, thanks in part to Ford’s success in proving the value of the solution. On the other hand, i-Drive-like interfaces will likely continue to come under fire as what one executive described as a “linear keyboard.” Now more than ever, though, rigorous research is being applied to weigh critical HMI decisions and eyes off the road time is more than ever a deciding factor. Conclusions: The next step in the process of realizing the potential of smartphone integration is enabling application downloads. Several solutions have been proposed including: Direct handset display: Nokia Terminal Mode approach. Walled garden: Ford application deployment approach. Application validation: Delphi et. al. provide application validation. Single application: Handset application controlling access to all apps. App store validation: Apple, Blackberry et. al. provide application validation. Carrier validation: See above. What is likely to emerge is a hybrid of on-board/off-board application control shared between the vehicle and the mobile device within the context of an OEM’s walled garden. When available, server resources will assist with application functionality such as search or streaming data or content. But regardless of the source of data or service, the entire solution on-board and off-board will be encompassed by the OEM’s walled garden. The vehicle and data security associated with OEM control will increasingly be non-negotiable. Challenges to this ecosystem are already emerging as application developer candidates for the Ford platform are expressing frustration with the process of putting the Ford software developer kit to work. Ford is seen as slow to respond to developer needs, a problem that is not expected to be resolved soon. OEMs will never be able to move at developer speeds especially where vehicle safety, security and integrity are at stake. So, new voice-based interfaces and Bluetooth wireless connections have enabled a new branding proposition in the industry coinciding with growing demand for safe mobile phone connections, a youth-oriented demographic outreach (particularly in compact car segments), and the need to future proof cars to keep up with consumer electronics market advances. More than ever cars are defined by their human machine connections. Ford and Nuance have much for which to be thankful and many of those thanks ought to be directed to Ray LaHood in the Department of Transportation. Much as most industry executives are want to complain and criticize the DOT for its single-minded anti-distracted driving campaign (when drunk drivers are actually responsible for more damage), the effort has focused consumers on their risky behaviors, opened the door to creative solutions, and stimulated demand following the industry’s worst ever downturn. Additional insight: http://bit.ly/c0OLhT - Consumer Implications for Smartphone-Vehicle Connectivity  - Chris Schreiner - Automotive Consumer Insights http://tinyurl.com/34hidb5 - Smartphone Market Evolution and the Automotive Opportunity Implications - Mark Fitzgerald - Automotive Multimedia and Communications Service http://tinyurl.com/2qx88eo - Automotive Connectivity: Beyond Bluetooth Solutions - Mark Fitzgerald - Automotive Multimedia and Communications Service http://bit.ly/c1nvTq - Consumer Interest High for Connected Safety and Security Services - Chris Schreiner - Automotive Consumer Insights http://bit.ly/aGJHDj - Smartphone Market Evolution and the Automotive Opportunity Implications -Fitzgerald - Automotive Multimedia & Communications

Microsoft intends to clear the air at Convergence in Detroit this week with the launch of Windows Embedded Automotive 7.0, the merged automotive operating system that takes the place of MS Auto and Windows Automotive – in all their versions. An earlier version of the OS, Windows Embedded Automotive, will be featured in the information hub in Nissan’s Leaf electric vehicle, according to Microsoft, and will be joined in the spotlight by Silverlight for Windows Embedded, Microsoft’s alternative to Flash. Also highlighted at Convergence by Microsoft will be Fiat’s plans to bring the Fiat 500 to the U.S. along with its Blue&Me 2.0 (not it's official name) interface with support for the iPod. Ford and Kia will likely be making announcements related to their Microsoft implementations and Microsoft noted its participation in 12 different device platforms over the next 12 months from a number of different car makers reflecting the company’s continuing commitment to the automotive business. The announcements and enhanced presence at Convergence concludes multiple reorganizations at Microsoft which saw the departures of senior executives on the automotive team and a consolidation of all embedded activities under a Server and Tools group. Existing OEM and Tier One partners with Microsoft solutions include Ford, Fiat, Chrysler, Kia, Mercedes, Honda, Nissan, Alpine, Mitsubishi, and Clarion. Microsoft will use Convergence to demonstrate various Silverlight development tools for handling prototyping and to accelerate testing within the development and approval process while allowing OEMs to create executable specifications for suppliers. Tools will also be shown for a thread priority-based tuning system that allows for handling and logging errors during development. Microsoft will also highlight advances in its Tellme embedded speech product, currently being deployed by Kia in the Uvo. The new recognizer can handle eight languages with speaker independence while providing for the tuning of recognition for individual users. Also new for the embedded Tellme is an SMS reply function capable of performing fuzzy logic matches to a set of predetermined responses. Separate from the Convergence activities, Microsoft is pursuing automotive opportunities for its Bing search engine as well as for Tellme as a server-based voice recognizer. Both the Ford and Fiat Microsoft solutions provide for application downloads and updates, though Microsoft has not created its own automotive app store model. The Nissan Leaf information hub is the most significant of the announcements at Convergence. The hub will handle navigation, charging, radio and HVAC functionality in the car. The hub implementation suggests the potential for a wider Microsoft engagement with both Nissan and Clarion. As Nissan moves closer to realizing its connected vehicle vision outside of Japan, the company can be expected to move beyond its current reliance on VxWorks. Conclusion: Microsoft remains a credible alternative to QNX and the various versions of Linux distributions in the automotive industry. The MeeGo operating system created from the merged elements of Nokia’s Maemo and Intel’s Moblin platforms and adopted by the Genivi Alliance is not expected to be available in even a beta version until April 2011. Some Genivi members say an automotive version of the OS may be out before the end of the year. Google and its Android operating system continue to flirt with the automotive industry – playing hard to get. Google is interested in the automotive industry for the emerging search-related opportunities and for the potential to sell traffic and cloud-based location-aware applications, but the company still refuses to certify or support Android for embedded use. In spite of Android’s orphaned status in automotive, Continental and Parrot continue to carry the flag, secure in the knowledge that Android can still claim the largest and fastest growing developer community – key to unlocking app store opportunities. Microsoft’s step by step, implementation by implementation, customer-focused approach has left some customers and potential customers scratching their heads about the company’s long-term commitment to automotive. The headquarters reorganizations continue to raise questions, and yet Microsoft forges on, enhancing and refining its solutions and adding to its portfolio. Just the past year has seen Silverlight and Bing added to the mix along with Tellme. After years of wavering it appears that Microsoft has finally taken its vows and accepted its automotive market responsibilities. By now, the company has learned that the automotive contest is not always won by the swiftest, but by the supplier with the most staying power – and it looks like MS is in for the long haul. Further insight: Smartphone Market Evolution and the Automotive Opportunity Implications – Mark Fitzgerald – Automotive Multimedia and Communications Service - http://tinyurl.com/34hldb5 Automotive Connectivity: Beyond Bluetooth Solutions – Mark Fitzgerald – Automotive Multimedia and Communications Service - http://tinyurl.com/2gx88eo

Mid-week thunderstorms in Detroit appeared to be Mother Nature’s comment on momentous industry events, but it was Harman International that stole OnStar’s thunder with its announced acquisition of Aha Mobile. While OnStar celebrated its 15^th anniversary by announcing plans to offer voice-enabled access to text messages and Facebook, Harman’s Aha Mobile acquisition introduces the prospect of the first cloud-based telematics solution. The timing of the two announcements was extraordinary in juxtaposing two very different visions of the future of telematics. It showed OnStar still struggling to create a solution capable of stimulating organic consumer demand, while Harman is showing the way toward a platform capable of responding to and moving with changing consumer requirements. The Harman announcement also defined a third path – different than both the dominant OnStar embedded and Ford Sync connected solutions. It is a path likely to rapidly attract adherents and converts – especially given Harman’s command of the high-end infotainment market. The greatest challenge facing the telematics industry is the inability to get consumers to pay for additional subscription services. This shortcoming is manifest in the free months and years of service that are offered to prospective telematics subscribers and the corresponding retention rates of, at most, 50%. The free service is a lie, of course, since the system cost is already baked into the price of the vehicle. But the proposition is described to the customer as a giveaway, which has multiple negative connotations. As a giveaway, the telematics service is immediately perceived as either not having any value OR as something the customer will not normally request and be willing to pay for. This is a very shaky foundation for any industry. In fact, giving away anything is usually the first step toward that product or service being discontinued – with the possible exception of navigation. A good example of this phenomenon is satellite radio vs. Internet radio. Satellite radio continues to be subsidized by the service provider with a free subscription period for the consumer. The high cost of the service and hardware is masked by the supplier’s subsidies, but the cost remains and it is because of this cost that satellite radio is increasingly a consumer-selectable option or is no longer offered on a growing proportion of cars. In contrast, the millions of users of Internet radio services have demonstrated that they will go out of their way and pay handsomely for the privilege of accessing this service. Car makers and carriers could not kill consumer demand for Internet radio even if they wanted to. The fact that satellite radio is subsidized and offered “free” to the consumer is a long-term predictor of failure. The automotive telematics industry faces this same prospect every day. Rare is the Mercedes, BMW, GM or Toyota customer that crosses the dealer threshold requesting telematics services. In fact, dealers are hesitant to mention these services because of the occasional customer that might want the system removed from the car! (Don’t believe everything you read about OnStar’s claimed influence over GM vehicle purchases. Those messages are coming from OnStar, not GM.) It is in this context that OnStar announced the prospective capability for drivers using the Gen 9 system to receive audio Facebook updates and to receive and send text messages. The group also announced what it described as a platform offering the “potential for open development.” The focus on Facebook showed OnStar reaching out for an application that will offer users daily relevance – something missing from run of the mill safety and security applications. But this laser focus on a single application misses the greater goal of enabling GM customers to safely access any application they may desire. OnStar scores big points for identifying the most popular application within its target demographic, but what it misses is the ethos of that customer base which is freedom and personalization. This is where Harman scores with its Aha Mobile acquisition. While OnStar is testing and recruiting university students to cook up creative application concepts, Aha Mobile has already created a cloud-based location aware platform purpose-built for automotive environments, that is voice-enabled, traffic-data enhanced and ready for integration into automotive solutions. More important, the Aha Mobile strategy is to rapidly deploy application programming interfaces to enable the latest applications regardless of what they may be. In other words, it isn’t all about Facebook. Aha Mobile’s success is built on a portfolio of content and applications delivered in a manner suitable and responsive to the user. There are other Aha Mobile-like platforms, such as Aloqa, representing the latest wave of cloud-based aggregation solutions. But Harman’s acquisition, coming on the heels of 18 months worth of divestitures of divisions, facilities and personnel, reflects its importance in the context of a telematics market seeking that elusive objective: organic consumer demand. It will be interesting to see which Harman client is able to push to the front of the line to deploy the Aha Mobile solution: BMW, Mercedes, Chrysler, Toyota, PSA, Volkswagen, Audi or Hyundai. Might OnStar be interested in deploying Aha Mobile? What about Ford? With the acquisition of this tiny start-up Harman may breathe life into a telematics industry in desperate need of a marketing lift. Additional insights: http://bit.ly/bUoJKc - Consumer Implications for Smartphone-Vehicle Connectivity - Chris Schreiner - Automotive Consumer Insights http://bit.ly/c0OLhT - Consumer Interest High for Connected Safety and Security Services - Chris Schreiner - Automotive Consumer Insights http://bit.ly/aLtrF7 - Google, Nokia and New Entrant Positioning in Automotive Infotainment - Lanctot - Automotive Multimedia & Communications http://bit.ly/d0aLhq - Connected Vehicle Telematics: Car Maker Profiles - John Canali - Automotive Multimedia & Communications Service

The gold standard for telematics success is daily relevance. One of the greatest challenges for companies introducing telematics systems and solutions is to bring daily relevance to their offerings. Human beings are creatures of habit, which means that driving directions are normally not required daily, gas pricing and parking choices are predetermined, and weather and news are available for free over the radio. Movie times, skiing conditions and restaurant reviews are nice to haves. But they are available from other sources – most notably mobile phones – and are an occasional not a daily information requirement. And we all hope we never have to use either automatic crash notification or roadside assistance. Traffic data, on the other hand, is something that is relevant five days a week to a substantial portion of the working public. Companies that get traffic data right have a huge competitive advantage not only in providing traffic data, but also for providing a wide range of data feeds and services. In fact, the very infrastructure required for delivering traffic data – storage and processing facilities and servers and, in some cases, broadcasting capability - is a suitable platform for providing other telematics services. For this reason, traffic data providers Inrix, ITIS Holdings, TomTom and Navteq also serve as content and service aggregators. (It is also one of the reasons for TeleCommunications Systems’ acquisition of Networks in Motion and why TeleNav has a content and services platform.) The opportunity to provide additional telematics services is the brass ring for which traffic data providers are reaching. It is for this reason these companies are seeking to bundle traffic data offerings with traffic-influenced routing, developing mobile apps for smartphones and connected navigation systems, and other initiatives focused on moving up the value chain – ultimately leading to sponsored content, reviews and location-aware advertising and promotion. The daily relevance of traffic data is a powerful elixir for delivering additional location-aware added-value services, including advertising. This is why Google, TeleNav, TCS, Nokia Navteq, RIM and TomTom are moving quickly to introduce or enhance their probe-based (handset GPS) traffic flow solutions to develop their telematics business. The winner(s) to emerge from this marketing scrum will be the company or companies with the highest quality traffic data. Traffic data quality, in turn, is determined by a handful of critical factors including data sources, integration, and delivery. (The quality and nature of the user interface is important as well, but is the responsibility of the device or service designer/manufacturer.) The determining factors within each of these areas are essential to understand: Sources: There are a handful of key sources of traffic data and they include commercial fleet (ie. taxi cabs, trucks, etc. and other types of probes such as GPS handsets, PNDs, etc.), regional departments of transport, embedded and roadside sensors, and incident or journalistic data. A handful of companies – principally TomTom, ITIS Holdings and AirSage - are translating cell tower signaling data for flow data analysis. This technology is currently deployed by both TomTom and ITIS in parts of Europe. ITIS licenses its technology to partners in Australia, Ireland, Russia, South Africa and Singapore. A North American solution has yet to be delivered. TomTom delivers its cellular flow data in HD Traffic for its connected devices in Europe, which still stands as one of the best, if not THE best, live traffic solution in the world. (It is worth noting that HD Traffic received low scores in BMW's QKZ evaluation.) Traffic flow data from these sources is valuable for many use cases and applications including showing traffic on a map and traffic-influenced routing. Journalistic data complements the flow data by providing context about the cause, location and scope of the traffic problem. This is particularly useful to receive as a traffic incident alert before leaving on a journey or to provide context when actually stuck in a traffic jam, as the driver generally can’t safely read a description about an incident while driving.Incident data come from public sources such as emergency responders, department of transportation traffic cameras, or public or private spotters that may be on the ground or observing traffic conditions from some form of aircraft. Much of incident data is public information – some of it freely available to the public - and most is freely available to commercial traffic information providers. There are some private sources, however, including radio and TV stations with their own spotters, cameras or sensors and these include companies such as ITIS Holdings, SmartRoute, Traffic.com and ClearChannel. ClearChannel and ITIS Holdings have emerged as the dominant suppliers of incident data in the U.S. and U.K., respectively. The two companies have the widest market coverage and the broadest roster of clients. Of course, operating a traffic incident collection and reporter network on a national basis (much less internationally) can be extremely expensive and unprofitable, and companies such as Westwood One and Traffic.com operate under the pressure of that expense. Not surprisingly, ClearChannel and ITIS are also distinguished in applying the so-called QKZ traffic quality assessment standards to their solutions. QKZ, which is the name of the index used to evaluate traffic data, is the standard applied by BMW in evaluating different traffic solutions. BMW recently selected MILE Traffic and Travel (ITIS, Infoblu, Mediamobil consortium) to provide a pan-European traffic solution. BMW is already partnered with ClearChannel in the U.S. for their RDS-TMC solution. It is important to note those elements of the traffic data picture that are global in nature vs. local and to make a distinction between flow data and incident data. There are thousands of local sources of incident data and there are local aggregators of that data, but incident data is fundamentally a regional phenomenon. Flow data, in contrast, is ruled by systems that can be applied globally. There are five providers of flow data currently operating across borders and these are ITIS, Inrix, Nokia Navteq, TomTom and TrafficCast. ITIS is unique in using a licensing model. TomTom has yet to find a customer in the automotive or mobile device market for its flow data. TrafficCast has a handful of customers. And Inrix and Navteq currently compete for contracts in North America and Europe. Car makers are most interested in identifying global solutions, while navigation device makers and mobile application developers are content with regional solutions.  Companies such as Waze, Aha Mobile and TrafficTalk are attempting to open up a new channel of user-reported incident data. But the industry is still seeking to determine how to evaluate the quality of these ad hoc sources and integrate their inputs. Integration: The process of data integration produces a picture of traffic flow including not only real-time traffic flow or speeds but also a predictive model based on both historical and real-time data sources. This information is critical for determining accurate travel and arrival times as well as routing or re-routing.The five leading flow data companies distinguish themselves by their processes for integrating and manipulating traffic data, vetting sources and interpreting the different inputs. A virtual duopoly exists between Inrix and Navteq in the U.S. The European market is rapidly evolving from regional traffic providers to pan-European aggregators. TomTom has developed its proprietary HD traffic in a handful of countries, but is only deployed with its own smartphone and connected PND solutions. Navteq has a solution in place with Garmin, but has limited European coverage. Inrix and MILE Traffic and Travel appear to be emerging as powerful challengers in Europe. Delivery: The last link in the chain is delivery and this is the area experiencing the greatest degree of technological change. The most widespread platform for communicating traffic information is radio, but there are multiple radio-based platforms for traffic information delivery. Analog radio is the most dominant and familiar source of traffic data reports and the most widely available traffic data broadcast network in this medium is RDS-TMC. RDS-TMC is widely criticized for the limited amount of information it is capable of broadcasting in a metropolitan area and perceived delays (latency) in delivering the latest information to the embedded or portable navigation system in the car. Emerging digital radio technology enables a richer stream of traffic-related content and maintains the critical local elements. Digital radio is also a superior platform for delivering other forms of content. RDS-TMC is being replaced by TPEG technology. TPEG allows for a wider range of content, a larger volume of information and can be distributed over HD, DAB or cellular networks as it is XML-based. TPEG also encompasses arterial road coverage. Handset-based solutions are promising, though hampered by the smaller screens and challenging in-vehicle user experience associated with mobile phones. While technologies such as Nokia’s Terminal Mode offer the prospect of delivering handset traffic images to in-vehicle displays these solutions will take a few years to reach the market. Many OEMs, however, are in product development now with solutions that use handsets (or are fully integrating embedded GSM/GPRS modules in the vehicle) for sending traffic data and other telematics information to/from the vehicle. Product development is moving briskly in the handset/smartphone space and innovative solutions such as TrafficTalk and Visteon's TrafficCamJam are in the offing. But the companies creating these applications will likely require expensive voice interfaces. Public authorities will likely not accept handset-based applications in cars that require a touch screen interface while the vehicle is in motion. Part of the power of these smartphone-based applications, though, lies in the fact that they are location-aware and sharing location data even as they are reporting traffic conditions. As a result, these devices remain a wildcard in the evolution of traffic data. Sirius XM’s traffic data service in North America, based as it is on a single national stream of broadcast data to a vehicle’s navigation system, is fatally flawed. Based on this correspondent’s own experience with the Sirius feed in Mercedes and the ClearChannel feed in BMW, the lag introduced by the sequential transmission of multiple-market’s worth of traffic information down a single pipeline is the source of Sirius’ downfall. It is no coincidence that BMW offers Sirius' audio content but eschews its traffic offering. And some industry observers believe OEMs are dropping Sirius/XM traffic data services from their roadmaps for MY13 and beyond in favor of connected services over GPRS/GSM. In Sirius XM’s most recent earnings call two weeks ago the company touted its planned introduction in Q4 2011 of Satellite Radio 2.0. Presumably the company will have a fix for the timely delivery of traffic data. Conclusion: The biggest pipeline to the car of all is the embedded telecommunications module. With new embedded solutions set to launch from multiple car makers in multiple geographies over the next 2-3 years, drivers can expect to see vast improvements in traffic information quality. This is at least one reason for optimism regarding the future uptake of telematics services overall. With the emergence of both digital radio technologies worldwide and the proliferation of embedded telematics systems, the expectation is that the companies that will dominate traffic will be those with the highest quality data. What distinguishes these companies today are their processes for validating data quality. If the data is sound the daily relevance will follow as will subscribers. Further insight: http://tinyurl.com/2bz9zq6 - Google, Nokia and New Entrant Positioning in Automotive Infotainment - Lanctot – Automotive Multimedia and Communications Servicehttp://bit.ly/dniNxa - Navigation Heuristic Evaluation: Telmap5 – Schreiner – Automotive Consumer Insightshttp://bit.ly/95NCoW - Automotive DMB Digital Radio: Marketing Strategies an Increasing Priority – Blight – Automotive Multimedia and Communications Servicehttp://bit.ly/dtRE5C - Automotive Telematics Services: Shifts in Pricing and Monetization Expected – Canali – Automotive Multimedia and Communications Servicehttp://bit.ly/bwdwcW - Connected Vehicle and Vehicle Device Connectivity System Database by Feature, Region, and Price 2010 – Canali – Automotive Multimedia and Communications Servicehttp://bit.ly/d0aLhq - Connected Vehicle Telematics: Car Maker Profiles – Canali – Aumotive Multimedia and Communications Service

Driving has never been safer, with vehicle crash-related fatalities at an all time low in most areas of the developed world. But public authorities are pushing for zero fatalities and these efforts are helping to bring enhanced safety technologies to the market through a combination of embedded and off-board solutions. Still, not everyone agrees on how to make cars safer. The latest high-profile debate revolves around distracted driving and mobile phone use. Some argue that hands-free interfaces help drivers by allowing them to keep their hands on the steering wheel and their eyes on the road while interacting with their mobile phone. Others believe that no mobile devices should be in the car at all since they represent a driver distraction. Acknowledging the role of distraction (a suddenly loaded noun with many potent and potential meanings) in accidents, a purist might argue for an in-vehicle experience bereft of distracting displays. In this context, a shift to head-up display technology might make more sense than in-dash displays, MMI/i-Drive-type interfaces and touch screens. Even voice interfaces might take a backseat in this scenario. Companies such as General Motors and Microvision are among those leading the way down the head-up path. In an environment where regulators want drivers’ eyes on the road it is the only logical way to go. But the industry and consumers may not be ready for this leap. And with so much industry focus on in-car mobile phone use as part of the U.S. Dept. of Transportation’s Distracted Driving Initiative, the head-up display conversation is likely to be deferred, ignored, or simply drowned out. (It is important to note that head-up displays are no longer available from Buick or Cadillac, as recent dealer visits have confirmed. BMW is now the leader in head-up display technology in North America. The technology remains expensive and, generally, a special order item.) The USDOT’s Distracted Driving Initiative will see its second summit conference this year in Washington, DC, September 21^st. The goal of the event is to raise awareness of distracted driving resulting from in-car mobile phone use generally and texting in particular and to seek solutions to the problem in a public forum. Ford Motor Company stands in the eye of this storm with its high profile Sync hands-free system and the MyFord Touch upgrade arriving later this year. Ford is carrying the flag for hands-on-the-wheel/eyes-on-the-road driving in a struggle with Dept. of Transportation director Ray LaHood, the National Safety Council, the American Automobile Association and Oprah Winfrey, all of whom oppose the use of mobile devices in cars under any circumstances. (Ophrah may have changed her tune recently to allow for hands-free interfaces.) The debate raises fundamental questions regarding safety systems and automotive interfaces. Distracted Driving campaigners implicate the two-second glance to an iPod, iPhone or other mobile device as the culprit in more than a million roadway accidents (http://bit.ly/6uP3wu). All parties agree that there is a problem, but disagree on its nature and magnitude. There is also definite disagreement on the solution. And if a two-second glance is the culprit, what about all of those OTHER two-second glances in the car? Ford’s eyes-on-road-hands-on-wheel message could not be clearer and the company has backed up its position with its own research along with the results of both independent and industry-sponsored studies. Ford’s Sync and the unfortunately named MyFord Touch (which is intended mainly for voice, not touch, interfacing – in spite of the touch screen) represent the solution to a long-standing problem. Driver Distraction has been an issue confronting automobile designers from the very earliest days of the industry. The emergence of car radios in the 1930’s, for example, led to the introduction of push button channel selection to ease the distraction of locating stations with a dial. Multiple international standards-setting bodies and industry associations have long ago specified the appropriate viewing angle (30 degrees) of dashboard displays to minimize eyes-off-the-road time.  Designers regularly do battle over the question of touch screen or no touch screen, debating the finer points of changing focal lengths and distraction. Audi delved deeply into this issue before launching its touchpad interface. Yet all of the i-Drive and MMI-type interfaces still require a glance at a display in the car. Strangely, no one in the industry seems to be taking this distraction debate to its logical conclusion. If a two-second glance to an in-vehicle display is a source of potentially fatal crashes, the industry needs to be taking an entirely different direction. If displays of all kinds are the problem, then let’s do away with on-board displays completely. At the very least the industry should commence an initiative to explore a shift to head-up displays. But, wait, before we undo more than a century of HMI refinement let’s go back to the beginning. Highway fatalities are at an all-time low throughout the developed world and are especially low when indexed against the extraordinary increase in miles driven. During this time of declining road fatalities smartphone penetration has grown at an equally extraordinary pace. Smartphones, therefore, are not an obvious source of highway fatalities, but anecdotal evidence suggests these devices are not blameless. Ford is an interesting organization to find at the nexus of the debate. Not only has the company led the way in bringing voice interfaces into the car for safe operation of mobile devices, it has also pioneered the safe implementation of those interfaces. Examples of safe voice implementation by Ford: #1 Software development kit (SDK) enforces Sync constraints such as no keyboard entry or video while moving and list length limitations. This “policy management” layer is also being implemented within Apple’s iPod out, Delphi’s D-Connect, and Nokia’s Terminal Mode (http://bit.ly/b22buN), among other solutions. #2 When a vehicle is in motion, Ford locks out features and functions such as pairing a Bluetooth phone, editing or adding contact info, POI reviews, detailed sports scores or movie times, manual destination entry, all demo modes, keying in or editing messages, Internet access, external keyboard, editing settings, setting up short-cut buttons. #3 Ford limits list lengths (contacts/recent calls/POIs), the number of canned text responses and Sirius Travel Link information when the vehicle is moving. Ford’s recommendations for mitigating distracted driving include: #1 Passage of Jay Rockefellers’ anti-texting Senate Bill (http://bit.ly/aLMKL4) providing incentives for states to pass anti-texting legislation; #2 Primary enforcement of existing mobile phone bans; #3 Limiting mobile phone use for holders of graduated driver’s licenses – ie. teens; Ford also offers its MyKey technology for parents to limit vehicle speed, stereo volume etc. for teen drivers. #4 Education/public awareness campaigns – ie. Ford’s Driving Skills for Life (http://bit.ly/8TcMpn); #5 Elevate Alliance of Automobile Manufacturers’ “Driver Focused Telematics Guidelines” to regulatory status (http://bit.ly/ddCpRd); #6 Increase funding for research – handheld vs. voice; relative risks of distractions including cognitive; and review real-world driver compensation behaviors. The embedded, policy management side of Ford’s smartphone-based effort has been Volvo’s IDIS workload management solution. Not surprisingly, Ford is working on similar on-board solutions that take into account driving conditions and vehicle status based on messages on the vehicle CAN network including stability control and windshield wiper engagement, speed, and traffic. There is a small irony in Ford’s sale of Volvo given Volvo’s leadership in vehicle safety. The timing was rendered especially poignant given the National Highway Traffic Safety Administration’s shift in the middle of last year toward a focus on preventing rather than simply surviving accidents (http://bit.ly/9L6MFi). Volvo has been a leader in bringing technologies to market that anticipate and attempt to avoid accidents. IDIS (for Intelligent Driver Information System) is intended to shut down distracting in-vehicle functions – such as mobile phone access or even warning lights - in the presence of hazardous driving conditions – intersections, overtaking etc. IDIS takes into account such driving circumstances as acceleration, speed reduction, turn signal indicators, steering wheel angle, reverse gear engagement and infotainment controls. Its primary output is to delay/manage incoming calls and vehicle alerts. The next step for IDIS will be the integration of map data along the lines of map-based advanced driver assist system designs from Navteq (with partners Magneti Marelli and STMicroelectronics) and Intermap (Visteon). The integration of map data with vehicle safety systems will allow for curve over-speed warnings or pro-active braking when approaching sharp turns. One can expect more solutions to block mobile phone access – as in the case of Global Mobile Alert – in the proximity of hazardous intersections, school zones or rail crossings. Strategy Analytics research shows that consumers want safer cars. Recent Strategy Analytics surveys reveal high consumer interest in night vision, pre-crash safety, adaptive front lights, blindspot detection, adaptive cruise control, driver attention monitors, lane departure warning, parking assistance, V2V communication and automatic speed limiters. The challenge of course, is getting consumers to pay for these technologies. This reluctance to pay creates the conditions for Federal mandates. And Federal mandates are likely to change the public’s perception of safety from an exploding airbag to a pre-emptive braking experience. Auto makers are already responding to this shift. Infiniti, Toyota, Mercedes-Benz, Opel and Volvo are all actively touting active vehicle safety systems with the best and most advanced of these taking driving context into account. These systems are also increasingly taking distraction, inattention and even driver fatigue into account. Conclusion: In an ideal world, there would be no distracting displays inside the car to divert the driver’s attention from the eyes forward concentration on the driving task. In this ideal world, head-up displays would be widely deployed and traffic fatalities would be continuing their downward trajectory. We do not live in an ideal world. Therefore, everything else in the world of automotive HMI is a compromise. In the context of that compromise, vehicle systems that take into account driving circumstances and device connectivity are preferred to those that do not. This means that systems and devices – Apple’s iPod out, Nokia’s Terminal Mode, Delphi’s D-Connect – that provide a contextual policy management layer will be in demand. More importantly, with NHTSA shifting its focus to crash avoidance, perhaps the entire automotive industry will begin to rethink what safety is and what safety means. And when it comes to distracted driving, there will hopefully be a federal and industry embrace rather than a rejection of technological solutions such as hands-free interfaces. Additional Insights:http://bit.ly/94Mn1V - Delphi Emerges at SAE with Answer to Nokia Terminal Mode - Lanctot - blog - Strategy Analyticshttp://bit.ly/b5W8ZS - Nokia and RIM Push Into Automotive as ‘Apps’ Competition Mounts - Joanne Blight – AMCS http://bit.ly/b5XEJM - Advanced Driver Assistance Systems: Supply And Fitment Database - Kevin Mak - Automotive Multimedia and Communications Service http://bit.ly/cVcENg- Consumers Interested in Advanced Safety Features, but not at Current Price - Chris Schreiner - Automotive Consumer Insights http://bit.ly/b9oVAt - CTIA 2010: Distraction Mitigating Apps on Display - Chris Schreiner - Automotive Multimedia and Communications Service http://bit.ly/9BYNeR - Smartphones Bringing Safety Systems to Cars - Roger Lanctot - blog - Autmotive Multimedia and Communications Service

The latest salvo from the Genivi Alliance – a SWOT analysis of competing automotive operating systems – appears to cloud rather than clarify the existing automotive OS market environment. The future prospects for current and emerging players are described with little supporting evidence or insight. The report also concludes – from OEM and supplier interviews – that the Alliance’s assumptions regarding cost savings are valid without providing a detailed financial analysis of where cost savings may be achieved – ie. head count, lines of code, etc. Not surprisingly, the self-serving report concludes that Genivi will rule the market in the long term with deployments beginning in the 2013-2015 timeframe (http://tinyurl.com/29aly2t). The report initially sets out to provide a thumbnail view of current OS market leaders Microsoft, QNX, MicroItron, Linux and Android. Going without mention are Mentor Graphics, Ubuntu, OpenSynergy, Meego or even VxWorks (currently used by Peugeot-Citroen, Nissan and Volkswagen). Also missing entirely are Genivi members MontaVista and Wind River. Ostensibly, the goal of the report is to benchmark and/or handicap these various infotainment software architectures and their influence on in-vehicle infotainment systems; and to validate the cost savings claimed for Genivi’s code-sharing/recycling model. Missing is a detailed description of the actual software architectures themselves – ie. what makes one “better” than another. What is available in the report summary seems misleading such as a reference to Microsoft Auto booting slowly, which is also a shortcoming of Android, but which is also easily overcome. Also missing is a discussion of current market forces, strategic supplier relationships, recent mergers and acquisitions or potential mergers or acquisitions. The absence of these latter aspects means that Intel’s acquisition of Wind River goes without mention as does the merger of Intel’s Moblin platform with Nokia’s Maemo OS to create Meego – rumored to have been selected by Genivi as its infotainment platform of choice. (Press and Nokia reports have quoted senior Genivi representatives stating that Meego has been chosen for this purpose - http://tinyurl.com/2d46xls. No affirmation of this selection has come from any Genivi member other than BMW.) MontaVista’s acquisition by Cavium Networks and QNX’s purchase by RIM gets no attention in the report. Neither does TomTom’s decision to adopt the Webkit OS, a platform found in other segments of the mobile market such as Palm’s Web OS. (The report fails to note Bosch’s adoption of Linux or Visteon’s embrace of Genivi, Microsoft, QNX AND Ubuntu – hedging its bets.) These oversights are more significant than they seem as they suggest a lack of awareness of the symbiosis between mobile device operating systems and automotive hardware and software architectures. Additionally, the report repeatedly refers to “risk-averse” Japanese OEMs and tier one’s being hesitant to adopt open, Linux-based platforms – including anything from Genivi to Android.  This assertion is patently absurd given Clarion’s longstanding support of Linux. The report also paints a grim picture of QNX’s market outlook, suggesting the company’s app support is “difficult to configure” and that the company can be expected to withdraw from the IVI market entirely within a short period of time. This will no doubt be news to executives at QNX’s Ottawa headquarters where headcount committed to automotive projects is on the rise as are design wins. And the acquisition of QNX by RIM opens doors to automotive-related IP (ie. traffic apps) while adding access to a massive and growing installed base (ie. probes). Unlike all of the alternatives currently in the market, QNX currently offers a range of flexible, scalable solutions future proofed to support Adobe Flash, HTML5, Flash Air and Flash 10.1 and all mobile OS's. QNX is customer friendly with support unmatched by Linux-based competitors or Microsoft. By way of contrast, OEMs implementing Microsoft are finding they must enlist the aid of third-party developers (bSquare, Elektrobit, etc.) to customize Microsoft Auto to their requirements. Microsoft has left application development entirely to its customers and their partners. It is worth noting as well that QNX’s flexibility is an advantage vis-à-vis Microsoft. Where QNX supports nearly every potential application or implementation known to automotive engineers without favor, Microsoft is likely to push its Bing search engine, Silverlight graphics and other in-house offerings. The report notes that the next generation Microsoft IVI platform, Motegi (Windows Automotive Embedded 7), will launch with Japanese OEMs, though it provides no time frame. Microsoft indeed has at least two partners in Japan – Alpine and Mitsubishi – which suggests that either Honda or Mercedes may be implementing Motegi. The report neglects to mention QNX’s recent gains in Japan, including Panasonic and Denso, showing a deeper penetration of QNX into Toyota. In fact, QNX has benefitted handsomely and rapidly from its separation from Harman – immediately attracting attention from potential Japanese and Chinese customers. Where QNX is weakest is in developer support. This is precisely where Android shines. The report summary correctly identifies existing developers working on automotive Linux implementations – ie. Parrot, Continental and Roewe – and identifies the inclination of many designers in the industry to connect with Android but to keep it out of the central stack. The report also notes Google’s disinclination to support or endorse Android for automotive implementations, but leaves the door open to an embedded future for Android. (GM is thought to be considering an open platform such as Meego or Android for a future OnStar or infotainment launch.) But this points up a fundamental gap in the report, which is the wider context of the OS debate. Android and Genivi do not line up directly with QNX, Microsoft or Linux (pick your distribution). Genivi has always been positioned as a code sharing platform for infotainment systems - as such it has never been presented as a replacement for Microsoft or QNX. Android, similarly, is being pursued as an alternative for ultra-low-cost (entry level) platforms - typically those emanating from India and China - as well as a means for implementing revenue sharing models based on mobile applications in the car. The new Genivi report marks the first time the Alliance's platform is proposed as a replacement for QNX or Microsoft or any other OS, indicating a change in strategy for the group. This is where the group may be overreaching. Presenting Genivi as a one-for-one substitute for existing real-time operating system solutions is a different proposition from offering a code-sharing/recycling platform intended to reduce development costs. Obtaining industry buy-in to this vision will take 5-10 years, by which time the market may well have moved on to the next big thing. And as an industry coalition-driven solution, Genivi arrives untested in the marketplace. The report further attempts to validate Genivi’s vision for cost-reduced platform development, saying interviewees estimated IVI deployment cost savings of up to 50%. At the same time, though, the report acknowledges that initial implementations may cost even more than incumbent solutions. Justifying or validating proposed Genivi cost savings will continue to be a tall order for the Alliance. Conclusions: The Genivi Alliance’s IVI software architecture report provides valuable insights but is rife with glaring omissions, unsupported conclusions and errant assumptions. The report oversimplifies the automotive OS ecosystem and competitive environment and underestimates the influence of some incumbent players, such as QNX, and the emerging role of content and service aggregators including TeleNav, Inrix, Airbiquity, WirelessCar, TCS, ITIS Holdings, Navteq and Hughes Telematics. A few of these content and service providers were interviewed for the report. But not a single telecommunications carrier or handset maker – outside of Nokia - was interviewed. Even more obvious than these omissions, however, was the exclusion of both Audi and the e.solutions joint venture with Elektrobit - the single most prominent, influential and competing IVI platform in the industry. The oversight is obvious and unfortunate. The forces that are determining the future of the automotive IVI experience are almost entirely developing outside of the car, so a wider base of interviewees should have been considered. The single greatest weakness of the Genivi Alliance is its inward focus on the automotive industry as opposed to an outreach to the wider world of mobile devices and consumer electronics. It is possible for Genivi to “win” in the long run and “challenge” (in the report’s own words) Microsoft, but the Microsoft embedded solution will always have the advantage of developer support from across a broader range of industries and the design priorities that those other user communities will contribute. Genivi’s narrower focus is at once its greatest strength but, in the end, its Achilles heel. <!--[if !supportLineBreakNewLine]--> <!--[endif]--> Further insight: Smartphone Market Evolution and the Automotive Opportunity Implications – Mark Fitzgerald – Automotive Multimedia and Communications Service - http://tinyurl.com/34hldb5 Automotive Connectivity: Beyond Bluetooth Solutions – Mark Fitzgerald – Automotive Multimedia and Communications Service - http://tinyurl.com/2gx88eo

The recent Strategy Analytics report Automotive DMB Digital Radio: Marketing Strategies an Increasing Priority Jul-10 provides an assessment of the automotive digital radio market outlook for Europe, and identifies some key issues that need to be addressed if automotive opportunities are to be realised. Digital radio is set to become a yet another feature within automotive multimedia and infotainment `mix'.  This will increasingly introduce product complexity for automotive companies as they plan for embedded infotainment systems and vehicle-device interfaced product solutions.  Despite the challenges of planning for the ‘mix’, there will be major opportunities to leverage and differentiate automotive multimedia solutions from device based products, and a device based multimedia experience. Top of the list of differentiating features that should be a key focus in automotive planning are HMI and safety of use, screens and displays, and cockpit attractiveness, quality of sound, and integration with other automotive centric features, such as air conditioning, heating and ventilation. Smartphones and portable devices, such as iPods, are also changing the multimedia competitive landscape, in terms of consumer expectations of the user interface and the user experience.  As the gap continues to widen between a consumer’s multimedia experience on a device versus his/her experience in the vehicle, there is a increasing need for automotive companies to get to grips with HMI issues and plan products for entry level, mainstream and high end vehicles. Some automotive companies can be applauded for their focus on the massive HMI challenge in an increasingly dynamic multimedia market, for example,- MyFord Touch Provides Mixed Bag of Changes to Speech Interface Jul-10  But many other automotive companies will be left in poor competitive positions unless they embrace the HMI planning complexities more fully. Strategy Analytics will be presenting a keynote paper at the IQPC international conference Automotive Cockpit HMI (20 - 22 September, 2010, Steigenberger Graf Zeppelin, Stuttgart), and invites you to meet with our automotive analyst. The Strategy Analytics paper “Future HMI Trends and Challenges: The Automotive Cockpit of the Future” will cover:

• Assessing the latest technology challenges and trends
• Consumer expectations in different market segments
• Outlook on the development of HMI design

Jo Blight

While major media and cable companies talk about four screen strategies the telematics industry is abuzz over the emergence of a three screen world. This was never more clear than at last week’s Telematics Update event in Novi, Mich. From OEMs to tier ones, software and service providers, the focus is on leveraging handsets, head units and the Internet to create closer and more profitable customer relationships. Companies on hand preaching the three-screen gospel included Nokia, Continental, Airbiquity, WirelessCar, RealVNC, QNX, Google, ATX, Tweddle Group Technologies and Parrot. The solutions demonstrated and debated point the way to a more connected experience in the car where the customer can access vehicle related information from outside the vehicle or on a phone or online when away from the vehicle. Even meta data provider Rovi and HMI supplier TAT offered their contributions to the three-screen vision. Nokia described and defended its terminal mode technology, a European-oriented campaign built around what some term a “screen scrape” transfer of a smartphone’s display along with a shift of device control to the vehicle HMI. Nokia intends to equip all of its smartphones with terminal mode technology by early 2011 and is working through the CE4A coalition to coordinate tier one head unit implementation of the technology throughout Europe, where Nokia’s market share is strongest. Using similar technology, RealVNC showed development tools for extending terminal mode technology into a wider range of devices and markets. While Nokia claimed to have two competing handset makers interested in the terminal mode solution, RealVNC’s more agnostic approach offers a suitable alternative. Airbiquity promoted its in-band modem technology by extending the platform to include a customized user interface, tied to the user’s mobile phone, along with app store functionality and location and user-relevant advertising messages. Airbiquity is increasingly taking on the role of a content aggregator, tying together content and applications in a single user interface. Airbiquity's Bluetooth-based approach was presented as a powerful and low-cost data-over-voice/packet alternative to packet-only solutions which require a payment for dial-up networking or SPP monthly service fees. Airbiquity estimates that OEMs deploying packet-only solutions will limit themselves to 20% of the penetratable market of which only 3-5% will have extra carrier service plan for BT DUN/SPP packet connectivity. On top of the data-over-voice solution, Airbiquity is layering its Choreo cloud service for both consumer and commercial markets. Airbiquity says Choreo allows OEMs to convert the car to an IT platform, creating a global infrastructure for content and service delivery. WirelessCar has also stepped into the content aggregator role, showing a clever vehicle-to-smartphone integration providing some basic vehicle control functionality and information access. The WirelessCar solution suggested the long-anticipated realization of a vehicle portal also accessible via smartphone for sharing vital vehicle data with the owner. OnStar has found this approach, with key vehicle status information, to be a valuable tool for driving customer traffic and service revenue via the dealer channel. To drive home its message, WirelessCar led a panel discussion with Ericsson and Cybercom, representing the wireless carrier and software integration perspectives on the implementation of a three-screen world.  Actually, WirelessCar has been pushing and demonstrating this concept for at least three years. Tweddle Group Technologies – the combination of Tweddle Group with UIEvolution’s former automotive division – is also looking to fill the content aggregator role. The company brings to the table its long history in the owner’s manual business – which itself is transitioning to electronic delivery – along with a relationship with Pandora. The Tweddle solution, which allows for the delivery of text and video content - via head unit or handset - related to vehicle systems has intriguing possibilities if integrated with CAN inputs such as alerts or other status messages. Tweddle has yet to marry these two sources of data, but the concept is certainly a powerful one. QNX has also envisioned sharing vehicle status information with the driver via on-board displays. The QNX LTE Car demo includes a “Virtual Mechanic” for providing the driver with images of vehicle systems and their status. Given Toyota’s recent disastrous recalls, the opportunity for these types of systems to catch on is strong. For its part ATX was demonstrating its new application for integration with Mercedes Benz’s TeleAid telematics service. The app provides for some basic vehicle control along with the ability to remotely send a destination to the vehicle’s navigation system. Continental’s AutolinQ concept may be a little ahead of its time in promising an on-board app store experience in an Android operating system environment. While car makers and suppliers have broadly embraced a variety of Linux distributions, Android is still running up against some industry prejudice over the issue of vulnerability to hacking and other perceived weaknesses. Industry buzz suggests that Android is being accepted and even specified in some RFQs, which is certainly a promising development for Continental. The growing Android momentum in the automotive, mobile and even consumer electronics markets suggests that Continental is on the right track. In support of its campaign, Continental announced an eco-system of solution providers contributing to the platform including Ygomi, Inrix, Navteq, Navigon and Deutsche Telekom. Continental will no doubt be flexible regarding these relationships if it means sacrificing a partner to obtain a new contract. But at least now the Continental vision has been clarified as a fully evolved proposition. Delphi executives attended the event, but did not demonstrate their own connectivity platform: D-Connect. Delphi has been vocal in its support of connectivity to Android devices, but resistance to building Android into the head unit. Since D-Connect has not been publicly announced it is hard to predict how Delphi’s final implementation will arrive in the market. Tier two Parrot showed chipsets optimized for mobile device connectivity including the latest Bluetooth protocols and Wi-Fi. Android also figures prominently in Parrot’s plans including some active programs, according to the company. Google announced additional “Send to” partners at the event – OnStar and Ford. For Google, the message for the industry is that it is a cloud-based world. Applications are no longer launched for desktop computers, they are launched on and for the Internet. Google’s recommendation is clearly that car makers facilitate cloud connections either on board or via mobile devices. OnStar, with the most powerful brand in the telematics industry, faces perhaps the greatest challenge in developing a cloud-oriented strategy. Not only must the company integrate its infotainment and telematics teams – long at odds over key applications such as Bluetooth connectivity and navigation – it must also reposition a brand identified almost entirely in relation to safety and security, not entertainment. The path is far from clear, but the promise of additional revenue from dealer service work to content consumption and, overall, a tighter relationship with the customer has car makers and their suppliers working overtime. All agree, at last, that the future lies in three screens. Leading the way are OnStar and Ford, each of which has defined its own three-screen strategy. BMW and Daimler are the next logical candidates to implement the handset-head unit-Internet approach. All of which points to common elements in future telematics solutions including: app stores (accessible via all three screens), vehicle control (across and between platforms), access to vehicle status information (all screens), content aggregation partner and back-end system provider, cloud-based content and services, and provision for multiple-handset compatibility. The emergence of these common threads are helping to clarify the future deployment of telematics systems speeding the delivery of in-vehicle connectivity. *Editor's note: Airbiquity executives suggested amending the strategy to FOUR screens. This week, Microsoft's embedded software division touted a FIVE screen strategy at the Fachkongress Elektronik in Ludwigsburg. Further insight: http://bit.ly/cMw4f1 - Solid Q4 for PNDs, but ‘Free’ Navigation is Shaking Up Monetisation - John Canali – Automotive Multimedia and Communication Service http://bit.ly/bMeg36 - Global Mobile Handset Navigation Forecast 2004-2014 - Nitesh Patel – Navigation and Location Opportunities http://bit.ly/8Yo4U6 - Nokia & Google Shake Up $3.8 B Handset Navigation Market - Nitesh Patel – Navigation and Location Opportunities http://bit.ly/6FC6W7 - Smartphone Market Developments Shaking Up Automotive Strategies - Lanctot - Automotive Multimedia and Communications

Stolen vehicle recovery (SVR) suppliers are integrating smartphone and Internet access with remote vehicle control and tracking applications rapidly changing the value proposition for dealers and consumers. The resulting solutions are finding increasing traction as both dealer and port installs and raising the interest of OEMs in offering own-branded SVR solutions.

 

Leading the way in this ongoing integration effort is Guidepoint Systems which has been putting pressure on market leader LoJack. Guidepoint now offers a smartphone integration with remote vehicle control functionality and an Internet portal for determining vehicle location and status – functions which are also supported by the company’s call center.

 

Any confusion as to whether Guidepoint has LoJack in its cross hairs should be removed by the pricing and positioning of Guidepoint’s dealer offer. While LoJack is normally offered at $695 for the basic theft prevention package with a $395 bump for its early warning solution and another $295 for its $5K warranty proposition; Guidepoint has a $795 basic stolen vehicle recovery package with a $395 early theft alert and an additional $5K theft protection plan for $99.

 

Guidepoint’s focus is the automobile dealer channel, but the company has begun closing some direct relationships with OEMs. Competitor Cimble, which showed its products at the Telematics Update event last week, is also pursuing OEM relationships for dealer and port installs.

 

Cimble claims to have port and dealer install programs in the works with Honda, BMW, Subaru and Toyota (for two regions). Mopar is thought to have a similar product offering in the works from an unnamed supplier, due later this year. And Ford offers SmartAlert from Skyway Systems (acquired several years ago by Innelec) as an official licensed Ford product.

 

The importance of these developments is that it shows OEMs seeking to take more control of a valuable piece of dealer aftermarket business. Stolen vehicle recovery has long been the captive realm of LoJack and its RF solution – to the consternation of OEM accessory managers.

 

The arrival of telematics systems with their own stolen vehicle recovery capabilities at OnStar, BMW, Mercedes-Benz and, most recently, Toyota Motor Sales in the U.S., have had only a modest impact on LoJack’s dealer business. OnStar probably had the greatest influence with its vehicle slowdown enhancement. But the new branded accessory solutions, integrating both GPS and cellular technology, may be beginning to get LoJack’s attention.

 

LoJack still has the advantage of being built around stealthy RF technology, which is better able to penetrate a wider range of barriers, and is supported by the installation of tracking equipment by cooperative police forces in 28 states – most recently joined by Utah. But LoJack has been reporting consecutive quarters with losses, including $5.6M in its first quarter reported last month.

 

LoJack’s weaknesses include its inability to offer universal geographic coverage and the lack of a relationship with OEMs. Since OEMs have not been given a “cut” of LoJack’s business, the company has long been seen as an interloper.

 

Perhaps a greater shortcoming of LoJack is its business model. LoJack is a set it and forget it solution. After the initial upfront payment and installation there is no further interaction with the customer. This lack of interaction means there is a limited upsell opportunity.

 

Worse even than this business model, though, is the fact that most LoJack systems are sold as a basic package which requires the customer to report the stolen vehicle to LoJack. (LoJack does offer a step-up keyfob-based service which provides an early warning to the customer if the vehicle is moved without the keyfob.)

 

In contrast, GPS-based products not only provide vehicle locator functionality they also allow, in the case of Guidepoint, for a pro-active call to the customer if the vehicle is moved, violates a geo-fence or if the wireless connection to the vehicle is lost. Guidepoint can then notify the police and the vehicle can be located by Guidepoint.

 

The added functionality afforded by GPS technology means the new OEM-branded offerings allow more flexible pricing and marketing models. Guidepoint is perhaps the most unusual market player in maintaining its own call centers and offering services ranging from roadside assistance and concierge support to the ability to disable a vehicle if it is stolen.

 

Interestingly, Guidepoint also offers a member rewards program and has a relationship with Liberty Mutual and is also active in the buy-here pay-here market for customers with compromised credit. Guidepoint also has a cooperation in aftermarket navigation systems with Rosen Entertainment integrating Guidepoint SVR and concierge functionality via an on-screen button.

 

 Guidepoint privately refers to its offering as “OnStar on steroids,” but the company does not offer automatic crash notification functionality because of liability concerns. The key to the Guidepoint business model is the initial call the customer makes to Guidepoint upon activating the service. Guidepoint call center responders are trained to introduce new customers to the complete range of available service enhancements.

 

The power of the integration of smartphone and Internet interfaces has not been lost on companies in the 12V aftermarket channel, such as CompuStar and Auto Page. Later this year, CompuStar (by Firstech) will introduce an iPhone app which works with the company’s DroneMobile iPhone app/module for remote starting, tracking and security.

 

According to a report in CEOutlook (http://ceoutlook.com) the CompuStar solution works with remote starters from multiple companies and allows users to lock and unlock the car, release the trunk, remote start the vehicle, control sliding doors and heated seats, track the car and control the security system from their phone.

Users can also view the car’s battery voltage, temperature and alarm status and can set geo-fenced areas. CEOutlook says the DroneMobile DR-1000 will be available in two packages: $549.99 suggested list including basic installation or a $349 package available without the remote starter. Users get one year of basic service. GPS tracking requires a premium service plan. Auto Page is another company that has taken the iPhone plunge.

 

As for LoJack, the company reported in Q1 that “penetration rates are consistent with those of the fourth quarter of 2009, demonstrating that our business has not been negatively impacted by any competing technology.” LoJack says its U.S. unit volumes increased each month of the first quarter with March delivering a double-digit increase. .

 

In the words of one LoJack executive on the company’s earnings call: “As the U.S. auto market recovers, we expect that our installations will increase in a manner that is consistent with the broader domestic auto market trends. We are cautiously optimistic about the broader U.S. auto market based on recent projections that indicate new vehicle sales may exceed prior expectations of 11 to 11.5 million units.”

 

LoJack clearly anticipates healthy business as usual, but even in an environment where theft rates are on the rise, the company may be challenged by the growing influx of GPS/cellular-based solutions - especially as car makers seek to take back the SVR business. The added enhancement of smartphone integration and remote functionality may ultimately force the company to reconsider its RF-only proposition.

Further Insight: http://bit.ly/aIm4vK - Global Automotive OE Telematics Market 2008-2016 - Joanne Blight

Where some see nothing but travail, others see opportunity. TomTom is among those in the latter group. As both TomTom and chief rival Garmin, in their recent earnings reports, admitted to flattening sales of standalone PNDs, the two have set out on divergent strategies.

 

For Garmin, the strategy is diversification emphasizing marine, aviation and outdoor recreation. TomTom, on the other hand, like an embattled ship captain at sea, is turning towards enemy fire – narrowing its focus on providing the best navigation/routing/traffic solution with connectivity as a wild card. In spite of the brilliance of its European strategy, though, the U.S. remains an Achilles heel for TomTom.

 

This week TomTom clarified its plans to implement a new open platform and push its connected device strategy. TomTom’s approach is not without risk, but no one can fault the company for being bold. When Google is breathing down your neck it is certainly time to be bold.

 

The cornerstone of the company’s new strategy is a reduction in the monthly fee for TomTom’s HD Traffic subscriptions from 9.95 Euro/month to 5 Euro/month. But there is much more to the campaign than a simple price cut.

 

First of all, TomTom is able to adjust its pricing because of a new deal with Vodafone. Where Vodafone had a revenue share in the past, it now receives a flat fee from TomTom. While the revenue share may have been satisfactory – as TomTom recruited 700,000 Live Service subscribers – the thinking is that the flat fee will make more sense for both parties as TomTom engages in a broad PND/navi connectivity campaign.

 

As part of the new campaign, purchasers of TomTom connected PNDs – beginning early in June (in Europe) -  will get a full year of free access to HD Traffic data. After that first free year, customers can subscribe at 5 Euro/month or annually for 49.99, a 10 Euro savings on the monthly subscription.

 

TomTom’s objective in launching this program is to increase the purchasing percentage of connected devices from 40% in 2010 to 60% in 2011 and 80% in 2012. Given the fact that the average PND/navi – by TomTom estimates – lasts 3-4 years before replacement, the company expects that 90% of its customers could be connected by 2014.

 

By TomTom’s estimates, that means a user population of more than 25M units reporting GPS probe data for traffic analysis on top of the existing Vodafone cellular hand-off data. TomTom and Strategy Analytics are certainly in agreement on a few things, chief among which is that traffic data is the single most important data element to navigation device users.

 

This analyst believes that TomTom’s HD Traffic is the industry standard for accurate traffic data. TomTom, not surprisingly, also believes this to be true and is expanding the scope of HD Traffic data to 16 European countries from 7, although the timeframe is unclear. Live Services will also be offered to a wider base of 14 European countries.

TomTom is a little unclear on which countries will get HD Traffic or Live Services and when. The company actually has a total of 30 countries set for Live Services launch within the next 12 months, 17 of which are expected to get HD Traffic.

 

Clearly, HD Traffic has become a key to TomTom’s strategy. It is a critical differentiator. But TomTom recognizes that competitors are working aggressively to integrate both their own cellular hand-off data inputs and GPS probe data. The new TomTom strategy appears to be targeted at cementing the company’s existing traffic leadership position ahead of the arrival of competitors.

 

TomTom’s Vodafone relationship is unique “force multiplier” for TomTom. The hand-off data not only gives TomTom an industry-leading traffic solution, it also opens doors to logistics business opportunities such as billboard, cell tower and store location and municipal and regional traffic management.

 

But TomTom’s ability to extend this advantage to the U.S. has run into intransigent U.S. carriers and existing players – AirSage and IntelliOne – that have already negotiated their own access to cellular hand-off data. This impasse is evidenced in the TomTom product plan which includes devices with “local” and “Euro-wide” data, but only a handful of models that merit a mention of U.S. data.

 

TomTom says its new campaign will eschew “ultra-low margin” products and price points and focus on mid-high segment products targeted at replacement buyers. The strategy appears to be an acknowledgement of two key issues:

 

#1 – PND/navi buyers are a unique breed and prone to replacement purchases. TomTom claims a high customer loyalty rate (80%) and clearly wants to win over Garmin customers.

#2 – Most of the growth in navigation is coming from mobile/smartphone and embedded navigation customers.

 

Which brings us to the final “fly-in-the-ointment” for TomTom. TomTom’s own market survey’s show traffic as the single most popular application for navigation customers, a finding corroborated by Strategy Analytics studies. TomTom also acknowledges in its own research that Google Search is the second most popular application.

 

While TomTom has opened up its platform – via its implementation of the Webkit OS – and plans to open an application store, the company will eventually have to reckon with Google. TomTom has no answer to the bottomless pit of POI data resident within Google.

 

TomTom’s community-based approach to map updates and POI data is a powerful answer to the strategies of OpenStreetMaps and Waze. But unless TomTom can find a POI or search partner to counter Google its bold new marketing campaign may come to naught.

 

Additional insights:

http://bit.ly/bMeg36 - Global Mobile Handset Navigation Forecast 2004-2014 – Nitesh Patel - Navigation and Location Opportunities http://bit.ly/aoQdpd - North America Mobile Handset Navigation Forecast 2004-2014 – Nitesh Patel – Wireless Media Strategies http://bit.ly/aHhWeV - Nokia & Google Shake Up $3.8 B Handset Navigation Market - Nitesh Patel - Wireless Media Strategies http://bit.ly/cc6O9K - PND Owners Unlikely to Discontinue Using Their Device - Chris Schreiner - Automotive Consumer Insights http://bit.ly/c5f65I - Automotive and Portable Navigation Market Forecast 2008-2016 - Joanne Blight - Automotive Multimedia and Communications Systems http://bit.ly/b5W8ZS - Nokia and RIM Push Into Automotive as ‘Apps’ Competition Mounts - Joanne Blight - Automotive Multimedia and Communications Systems http://bit.ly/9NoM13 - From Probes to Crowd to Community to Ads – Traffic Data Evolving Rapidly - Roger Lanctot - blog - Global Automotive Practice