Best Buy reported some disappointing financial figures last week blaming stalled consumer demand for TVs – including new IPTVs and 3DTVs. Going unmentioned in the company’s earnings call was its ongoing outreach to Detroit with a deal to sell and install EV charging stations for the Ford Focus EV and its plan to sell and install OnStar’s aftermarket mirrors. It’s time for Best Buy – and other large box retailers around the world – to seek closer ties to domestic car manufacturers to leverage the emerging connected and electric vehicle opportunities.

The Best Buy-partner announcements:

Best Buy-Ford Sync: http://bit.ly/eNGZ18

Best Buy-Ford Focus EV Charging Stations: http://bit.ly/e0CHWF

Best Buy-OnStar: http://bit.ly/eoJGeq

Best Buy understands the importance of connectivity as its Best Buy Mobile strategy has clearly become the engine of growth for the company. Best Buy Mobile is gaining more square footage in Best Buy’s large box stores – absorbing floorspace previously dedicated to selling shiny discs. And the company says it intends to open 150 Best Buy Mobile standalone stores in the U.S., bringing the total to 325.

The importance of Best Buy Mobile to the future of Best Buy is important to understand on two levels. The arrival of smaller Best Buy Mobile stores reflect Best Buy’s need to explore alternatives to its existing large box retail store model – built around destination shopping. And it also reflects the wider so-called “connections” business strategy of selling hardware that comes with a connection and, usually, a service subscription.

The category cited on the Best Buy earnings call as generating the single largest sales increase was mobile broadband and Wi-Fi connectivity devices, up 50%. The only category garnering more attention from Best Buy merchants than mobile broadband devices and, of course, smartphones themselves (where Best Buy claims a 6% U.S market share) is tablet computers. Best Buy has seen significant sales from tablets and expects even bigger numbers in the future, hopefully replacing sales lost from other computing platforms.

This is precisely where the automotive industry outreach comes into the picture. Traditionally at odds with the automotive industry, Best Buy has suddenly become the go-to retail partner for auto makers seeking stronger customer relationships. Car makers are themselves wrestling with the rise of the smartphone and table computing platforms and their influence on consumers.

Best Buy is experiencing this outreach from Ford and OnStar at precisely the moment it is experiencing the most competitive heat from online retailers and audio and video content streamers. Ford and OnStar need Best Buy’s trained sales people to explain new connectivity solutions to their customers – and to validate device compatibility, as in the case of Ford Sync. Best Buy needs Ford and OnStar to connect with new car buyers who may be considering aftermarket purchases.

 Best Buy fields an army of connectivity experts in its stores – which is precisely the marketing force needed by car makers bringing systems such as MyLink, Sync, Entune, mbrace and Uconnect to the market. But is Best Buy missing the boat even as it welcomes Ford and OnStar aboard? Yes!

The challenge facing Best Buy is preserving the relevance of its large box retail stores – where growth has eased or ceased altogether – in a market where consumers have almost perfect visibility to product assortments, information, and pricing online and gasoline is expensive. It is no coincidence that Best Buy launched two new online-to-store initiatives in 2010: Ship to Store and Friends and Family guest pick up.

Best Buy touted the improvements in its online-to-store initiatives in the past year. The company said in its earnings call that the number of in-store pick-ups for online sales grew to 40% from 35% in the year-earlier period. And 80% of big screen TV purchases made online were picked up at physical stores.

Best Buy’s large store future is inextricably linked with the pervasive car culture in America and elsewhere. It is a strange irony, then, that the mobile electronics department has become a virtual afterthought buried in the back of most Best Buy stores and frequently unstaffed.

One of the indications that Best Buy has not recognized, on its own, the opportunity presented by its new-found auto industry connection is the disconnect between the OnStar initiative and the Ford initiatives. The OnStar mirror is handled by the mobile electronics department, while the Ford Sync initiative is handled in the mobile phone department – and never the twain shall meet.

Normally such a disconnect would be rational and tolerable except for the fact that smartphones and tablet computers are playing an increasingly important role in the automotive market. What better marketing environment than a large box Best Buy store for companies such as Apple and RIM and Motorola (and?) to tell their tales of in-vehicle integration?

The opportunities to be derived from leveraging auto maker relationships include:

• Demonstrating smartphone and tablet computer integration alternatives in cars – along with distracted driving mitigation messages. (Tablet computers are ideally suited to aftermarket rearseat video solutions.)
• Demonstrating and selling aftermarket safety systems.
• Demonstrating and selling mobile broadband devices.
• Safe driving clinics for teens
• "Pimp My Ride" rallies in the parking lot?

Best Buy’s large box stores are veritable palaces to destination shopping actually dependent on the automobile. It makes sense for the company to take advantage of the in-store space and product assortment and trained sales force to promote enhanced driving experiences.

Implications:

The strangest thing about this emerging opportunity is Best Buy’s failure to recognize it. Auto makers have historically been hostile to automotive aftermarket retailers – and with good reason. A substantial proportion of a typical OEM’s profitability and of the profitability of its dealer base comes from aftermarket sales. (Maybe Best Buy could coordinate its efforts with local car dealers. Better yet, maybe Best Buy could negotiate pricing on new cars - it works for Costco.)

The mere fact that OnStar and Ford are reaching out to Best Buy and other retailers marks a tipping point in the industry. Auto makers are suddenly recognizing that they have entered into the consumer electronics market. On this new turf they clearly understand that they will need all the help they can get in explaining and demonstrating their own consumer electronics solutions. (Coincidentally, Ford and GM have drastically cut the size of their dealer organizations - adding a further rationale to the retail outreach.)

While Ford has reached out to its dealers to offer more training and more incentives to usher them into this new consumer electronics-laden era, retailers like Best Buy are being asked to fill a yawning gap between the available technology and the available means of explaining it. The marriage of Best Buy and the automotive industry is a marriage of convenience, but Best Buy should take advantage of this opportunity to build stronger customer relationships, higher connectivity market share and increased profit from the resulting service and installation business.

Additional insight:

http://bit.ly/ePD2Df - GM Shrinks Development Cycle in Game of Connectivity Catch-up - Roger C. Lanctot - Automotive Multimedia & Communications Service

http://bit.ly/dJXnU2 - Aftermarket Telematics: Let's Get It OnStar - Roger C Lanctot - Automotive Multimedia & Communications Service

In a somewhat surprising announcement guaranteed to stir up the V2V community, Anastasios Zografos, speaking in his capacity as program manager at SAIC for the U.S. Dept. of Transportation's V2V/V2I Test Bed program said that the first production vehicles with connected vehicle technology could arrive in 2014 - essentially proposing a goal of 2013 for connected vehicle technology.  Separately, an ITS representative speaking privately after giving his presentation suggested that mobile phones could serve as an alternative platform for V2X technology.

Zografos was speaking at the Connected Vehicle Proving Center event held March 16th at the Institute for Advanced Vehicle Systems at the College of Engineering and Computer Science at the University of Michigan-Dearborn.  He was speaking as a representative of the Research and Innovative Technology Adminstration (RITA) Intelligent Transportation Systems Joint Program Office which runs the Vehicle-to-Vehicle and Vehicle-to-Infrastructure Technology Test Bed.  His main mission in attending the event was announcing the availability of Test Bed 2.0 for device and application development, but the 2013 mandate announcement came at the beginning of his presentation.  Contacted after his presentation he acknowledged the likelihood of delays emerging for one reason or another, but he insisted that 2013 was the official stake in the ground for the automotive industry.

Further fleshing out his vision he described the wide range of initiatives currently being pursued simultaneously by the USDOT including additional research and deployment plans as well as safety pilots.  But the announcement made clear that auto makers will be asked to deploy V2V/V2I modules based on Dedicated Short-Range Communications (DSRC) standards and also called Wireless Access in Vehicular Environment (WAVE) ahead of any supported infrastructure deployments, which will come later in a piecemeal manner over an extended period of time.

Applications highlighted by Zografos include:

Probe Data Services - for gathering vehicle positioning and sensor data to be communicated to back office servers via roadside equipment (RSEs);

Signal PHase and Timing (SPaT) Services - for integration with traffic signal controllers to better synchronize traffic with traffic light phases;

V2I and V2V Communication Services - for Internet access and safety message broadcasting.

But maybe the focus on DSRC and the rush to implement is ill-considered. An ITS representative said that standards-setting bodies in the V2X community are increasingly recognizing the power of mobile phone technology generally and Bluetooth in particular as ad hoc alternatives to what is perceived in the automotive industry as expensive embedded solutions.  The USDOT may be starting to throw its weight around on the V2X DSRC front, but the ITS world is finally opening its eyes to an answer to the connected vehicle proposition that resides in most driver's pockets and purses.

Implications:

Much work remains to bring V2X technology to the marketplace in the U.S. and elsewhere around the world.  But the statements from SAIC as a representative of the USDOT, clearly suggest that V2X technology may be closer to coming to market than previously perceived.  An important note is the growing recognition in the V2X community of the critical role of mobile phones as a connectivity technology available as an ad hoc solution for vehicle connectivity.  James Barbaresso, vice president, national ITS practice leader for HNTB, speaking on behalf of ITS World Congress 2014, noted that mobile phone data connectivity is being tested to provide many of the same benefits of V2X technology.  In fact, the industry may see fit to provide for the integration of mobile phone and DSRC signaling solutions to achieve the greatest possible benefit to drivers and the local and federal authorities seeking to make driving safer and more efficient.

In a side conversation after his presentation one ITS representative suggested mobile phones might even serve as an alternative to the DSRC technology long-preferred by the industry. The bottom line for car makers is that V2X developments are moving swiftly toward an on-board mandate.  The pressure of that mandate will help focus the attention of all constituents.  Let the lobbying begin.

Three weeks after the dramatic announcement from Nokia of its partnership with Microsoft and a shift to Windows Phone 7 as the preferred OS platform for its mobile phone business, kinder gentler thoughts in the marketplace regarding the prospects for the partnership are beginning to prevail. Having regrouped to put its own spin on recent events the head of Nokia’s automotive team recently pointed out the advantages of the Microsoft partnership in support of Terminal Mode and ongoing activity within the Qt developer community in support of both MeeGo and Symbian.

While it is true MeeGo has been significantly de-emphasized and Symbian will be phased out – after 150M more Symbian phones are shipped – Nokia Navteq remains an active player in the automotive marketplace focusing on opportunities for mobile phone connectivity and navigation. Post-partnership the combined organizations, while separate, represent a force to be reckoned with. The powerful search platform of Bing along with Navteq’s maps and Ovi’s marketplace represent a triple threat in a market where mobile advertising and mobile commerce are rapidly emerging around the world in cars and on devices.

The challenges facing the Microsoft-Nokia Navteq partnership are significant. The Windows Phone 7 platform is just four months into a slow start in the market and Microsoft has not defined a clear synergistic connection between Windows Phone 7 and Windows Embedded for Automotive 7. Microsoft can point to several successful mobile phone connectivity partnerships in the automotive market – such as Fiat, Kia and Ford – but most of these are built around different versions of Windows Auto or Windows CE.

Microsoft can also point to head unit partnerships with Mitsubishi Electric, Clarion and Alpine in support of Mercedes and Nissan. In fact, Alpine and Clarion have already endorsed and adopted terminal mode for enabling smart phone connectivity to access maps, music and for enabling map-based safety applications. While no one in the industry expects Apple to endorse and deploy terminal mode connectivity, makers of Android-based handsets and RIM may find it prudent to make terminal mode technology available.

Helping to make terminal mode connectivity more attractive, Nokia Navteq is stepping up its Ovi Marketplace game adding search now powered by Bing along with Navteq’s mapping, graphics, turn-by-turn navigation, geo-coding and reverse geo-coding to facilitate local commerce opportunities around the world. Created in conjunction with the CE4A industry consortium, terminal mode has been demonstrated by Volkswagen engineers – reflecting the company’s strong ties to German car makers. Nokia is looking to build on its Japan market inroads with a (now cancelled) Terminal Mode Summit in Tokyo late in March where the official Terminal Mode trademark will be launched (http://www.terminalmode.org/en/Events/registration) along with release 1.1 and a future release roadmap.

Almost lost in the Microsoft Nokia Navteq announcement was the impact on the Qt developer community and the de-emphasis of MeeGo. Qt and MeeGo continue to go hand and hand in the open source developer world and MeeGo continues to boast support from Intel and the now-fairly-large GenIVI Alliance (which will be gathering in Dublin in May). As car makers look to deploy application stores to support embedded solutions expect the GenIVI Alliance to strongly advocate for MeeGo as the ideal OS platform choice.

MeeGo stacks up as a strong alternative to Android or iOS for in-vehicle app stores. While Windows Embedded for Automotive and QNX are candidates, MeeGo’s candidacy is made stronger for being a cross-carmaker open development platform. And Qt is something of a wild card for MeeGo as a source of developer support.

Support for MeeGo has been years in the making. The Microsoft-Nokia announcement was not greeted warmly by Intel executives and received with some dismay by GenIVI members. Intel eventually announced its intentions to forge ahead undaunted in multiple device markets – including automotive. A week after the announcement, the MeeGo element of the announcement has been relegated to a sidelight with no impact on MeeGo’s or GenIVI’s longterm objectives.

In the end, Microsoft and Nokia Navteq are in position to have a significant influence over automotive infotainment systems, mobile device integration and in vehicle content/service/application delivery and mobile commerce. Now it is up to the two organizations to prove out the on-paper value proposition in the marketplace.

Additional Insight:

http://bit.ly/dLXz1v - Terminal Mode at Forefront of Connectivity, Competition Closing in - Insight - Roger C. Lanctot - Automotive Multimedia & Communications Service